Client Relationship Consultant ; Banker Quad 22nd, IA;

Client Relationship Consultants build relationships with customers through in‑person, appointment, and virtual channels to provide counsel and adapt a digital‑first mindset.

• Assess and attend to customers’ banking needs, obtaining and processing customer and account information.
• Demonstrate and educate clients on available deposit and loan products and recommend solutions based on each customer’s goals.
• Build and foster relationships with clients through proactive outreach, follow‑up, and learning about their financial needs and banking channel preferences.
• Identify solutions for new and existing clients, effectively engaging and communicating with them.
• Maintain a working knowledge of consumer and business banking products, including digital products and services.
• Provide a consistent optimal client experience, greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products to meet their financial needs.
• Leverage available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.

• High school diploma or equivalent.
• At least three to four years of job‑related retail banking experience or equivalent combination of experience and training.
• National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z.
• Successful completion of a criminal background and credit check.

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Strong engagement and communication skills with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Excellent customer service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to identify a customer’s true needs while maintaining a digital‑first mindset.
• Basic proficiency in making appropriate recommendations that meet customers’ needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Healthcare (medical, dental, vision)
• Basic and optional term life insurance
• Short‑term and long‑term disability, pregnancy disability, and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Paid sick and safe leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

Pay range: $20.00 – $23.00 per hour.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Sign‑On Bonus: $1,500

Bilingual English/Spanish – Preferred