Front Desk Agent

Front Desk Agent – Residence Inn by Marriott Moline Quad Cities, 4600 53rd Street Moline, IL 61265

• IGNITE Your Career – Comprehensive training, career growth opportunities, and leadership development.
• Competitive Pay & Incentives – Recognition and rewards for hard work.
• Paid Time Off – Time to rest and recharge.
• Work/Life Balance – Flexible schedules and generous employee discounts for friends and family.
• Inclusive & Empowering Culture – Celebrating diversity and encouraging innovation.

• Warm Welcome
  :
  Greet, register, issue room keys, and assist guests with inquiries to ensure an exceptional arrival and departure experience.
• Guest Service
  :
  Answer and transfer calls promptly and politely, ensuring the highest level of customer service.
• Attention to Detail
  :
  Monitor lobby and guest areas for cleanliness, maintain accurate front desk records, complete required reports, and process purchase requisitions and invoices.
• Positive Energy
  :
  Maintain a positive, upbeat attitude and bring a fun, energetic spirit to the team.
• Problem Solving
  :
  Listen effectively to understand and resolve guest concerns quickly, both face‑to‑face and on the phone.

• Education & Experience
  :
  High School diploma or GED required;
  Bachelor’s degree or 2 years of related experience or training preferred.
• Skills
  :
  Strong organizational and analytical skills, attention to detail, multitasking, and time management.
• Technical Abilities
  :
  Working knowledge of Microsoft Office and reservation management systems is a plus.
• Personality
  :
  Positive, upbeat attitude with excellent listening and communication skills.

As a Front Desk Agent, you are the first impression of our hotel, setting the tone for every guest’s stay. Your professionalism, warmth, and attention to detail directly impact guest satisfaction and help us shine as a hospitality leader.