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Customer Experience Lead | NPS Champion | 40% Rental Discount
Job in
Moline, Rock Island County, Illinois, 61266, USA
Listed on 2026-07-31
Listing for:
Hertz
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Hertz is hiring a Customer Experience Associate in Moline, IL to deliver service that drives customer satisfaction and retention. You will resolve issues at the counter with hospitality and professionalism and act as the main NPS liaison for the location.
The role focuses on analyzing NPS results, communicating plans, and guiding employees to meet customer needs while upholding corporate policies and procedures. Rental car experience is a plus.
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