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Customer Experience Lead & NPS Champion
Job in
Moline, Rock Island County, Illinois, 61266, USA
Listed on 2026-08-22
Listing for:
Hertz
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Hertz is seeking a Customer Experience Associate to deliver outstanding service, resolve issues at the counter, and drive guest satisfaction. You will be the main NPS liaison for the location and collaborate with management on performance actions and improvements.
The role emphasizes coaching staff, understanding customer needs, and upholding corporate policies while maintaining professionalism and hospitality.
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