Client Relationship Consultant ; Banker Quad 22nd, IA;

Job Description

Client Relationship Consultants build relationships with customers, engaging them via multiple channels—including in-person, by appointment, and virtually—to provide the best possible counsel while adopting a digital‑first mindset.

The role focuses on:

• Building strong client relationships based on trust, assessing and addressing customers’ banking needs, and obtaining and processing customer and account information.
• Demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.
• Proactively reaching out to and following up with clients, asking questions, and learning about their financial needs and banking channel preferences.
• Identifying solutions for new and existing clients by effectively engaging and communicating with them.
• Maintaining a working knowledge of consumer and business banking products and services, including digital offerings.
• Providing a consistent optimal client experience, greeting clients, and processing basic transactions.
• Developing collaborative partnerships with branch teammates and partners to best serve clients.
• Opening new consumer and business accounts, completing service requests, and submitting credit applications.
• Proactively educating clients on emerging self‑service digital products and services to help meet their financial needs.
• Leveraging available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.
• Maintaining National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, and meeting all associated requirements.

• Sign‑On Bonus: $1,500
• Pay Range: $20.00 – $23.00 per hour

• High school diploma or equivalent.
• Minimum 3–4 years of retail banking experience, or equivalent experience and training.
• National Mortgage Licensing System (NMLS) registration required.
• Successful completion of required background and credit checks to maintain registration.

• Bilingual English/Spanish.
• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective engagement and communication with clients.
• Thorough knowledge of bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal skills.
• Experience using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated proficiency in making appropriate recommendations that meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. The benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal‑opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.