Patient Access Representative

Overview

Shift:

Week 1, Monday-Thursday, Saturday, 3:00PM-11:30PM

Week 2, Tuesday-Friday, Sunday, 3:00PM-11:30PM

Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you’ll make a real difference in every patient’s journey. In this dynamic, patient-focused role, you’ll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you’re detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

• Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system.
  
  Ensuresinformation source isappropriateand all required documentation are on file
• Maintains knowledge and understanding of insurance verification and understanding of insurance plans
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls inan appropriate and professional manner
• Communicates effectively to provide appropriate educationregardingpatient financial obligations through POS and estimates.
• Participates in performance improvement initiatives anddemonstratesinitiative to improve quality and customer services with a goal to exceed customer expectations.
• Maintain ability to perform roles associated with patientself serviceregistration processes
• Monitors andmaintainsmultiple work queues
• Refer patients who need financialassistancewith their clinic/hospital bills to a Financial Advocate
• Perform functions other than described due to extenuating circumstances
• Schedules walk in procedures andcollaborateswith central schedulingregardingother needs

Education:

• Requires minimally a high school diploma or GED

Experience:

• Prior customer service experience

License(s)/Certification(s):

• Hands only CPR

* Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.