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Head of Desktop Support & ITSM Excellence
Job in
Moline, Rock Island County, Illinois, 61266, USA
Listed on 2026-08-21
Listing for:
QCR Holdings, Inc.
Full Time
position Listed on 2026-08-21
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
QCR Holdings, Inc. is seeking a Manager of Desktop Support to lead remotely deployed desktop support staff across bank charters, ensuring top-tier end-user service.
You will implement efficient incident and request management, monitor tickets, and coordinate cross-team efforts to resolve complex issues. Responsibilities include guiding staff, maintaining asset inventories, planning upgrades, and tracking performance metrics to drive service quality.
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