Legal Servicing Specialist

Join our team as a Legal Servicing Specialist at IHMVCU! We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive.

This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

As a Legal Servicing Specialist
, you will be the expert in navigating some of our most sensitive and high-impact financial situations. This position requires a strategic thinker and skilled communicator who can manage legal and compliance-heavy account scenarios with professionalism and care. You'll take ownership of high-risk and complex accounts involving bankruptcies, deceased members, legal actions (levies, garnishments), vehicle repossessions, and collateral recovery. Your day-to-day work will involve reviewing loan accounts, negotiating settlements, working closely with attorneys, trustees, and vendors, and making decisions that directly influence the financial well-being of our organization and its members.

This role demands independent judgment, thorough documentation, and a deep understanding of both legal processes and member impact. It's a critical position for someone who enjoys solving complex problems and making meaningful, informed decisions every day.

• High school diploma or equivalent required; college coursework in business, finance or law preferred
• 3+ years of experience in collections, legal recovery, or repossession services
• Expert understanding of FDCPA, bankruptcy laws and repossession regulations
• Strong communication skills, including negotiation and conflict resolution
• Experience working with legal professionals, trustees, vendors and financial systems
• Ability to analyze complex cases and take decisive, compliant actions
• Detail-oriented, resourceful, and comfortable working independently on time-sensitive matters

• End-to-end management of bankruptcy cases and deceased member accounts
• File and track legal documentation, including Proof of Claims, reaffirmation agreements, and garnishments
• Coordinate repossessions, auction pricing, and collateral recovery with third-party vendors
• Make final decisions on collateral disposal strategies and charge-off readiness
• Work closely with legal counsel and compliance teams to ensure all actions meet regulatory standards
• Support and mentor Collections Specialists on legal procedures and best practices
• Prepare monthly reports on charge-offs, legal filings, and recovery efforts
• Maintain detailed records to support audits and ongoing compliance

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits (Use the "Apply for this Job" box below). Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

• Sitting:
  Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking:
  Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing:
  Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch:
  Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting Demands:
  Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.