Branch Manager

Job Details

Job Location:

Moline Branch - Moline, IL 61265

Position Type:
Exempt

Education Level: 2 Year Degree

Salary Range: $58,203.00 - $74,938.00

Travel Percentage:
Negligible

Job Shift: Any

Job Category:
Banking

Job Title:

BRANCH MANAGER

FLSA Status: EXEMPT

Revised Date: 01/01/2020

Reports To:

AVP BRANCH OPERATIONS

Supervises:
Assistant Branch Manager, Account Officer, Head Teller, Teller

The Branch Manager position exists to oversee all aspects of operations at the branch location(s) overseen. This position is responsible for the daily operational duties of the branch, development of staff, guiding the branch's impact in achieving credit union initiatives, promoting a professional image of the credit union within the community, and ensuring exceptional member service is provided at the location overseen.

The Branch Manager must communicate professionally and effectively with all staff and levels of management.

• Coordinate and direct all branch operations.
• Resolve and act upon operational and personnel issues.
• Work with the Assistant Branch Manager to supervise and schedule branch staff to ensure productivity.
• Leadership development of Assistant Branch Manager.
• Organize and execute branch communication, training, and meetings.
• Solve member problems and answer complaints.
• Comply with security policies established and ensure operation is within all required regulations.
• Maintain positive public relations and promote the credit union within the community.
• Maintain satisfactory ratings of branch service referrals and sales.
• Abide by lending authority as designated by policy.
• Ensure exceptional member service is maintained throughout the branch.
• Perform duties and train employees to successful performance in job duties.
• Communicate expectations, define goals, coach, develop, recognize success and evaluate performance and behavior of direct reports.
• Actively and thoughtfully communicate with supervisor, plan goals and development, take accountability for actions and strive for excellence.
• Promote products and services.
• Attend all meetings as required.
• Maintain clean and professional work area and appearance.
• Complete educational programs as required.

• Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake.
• Maintain a smile in voice and face.
• Answer the telephone by the third ring.
• Call people by name and thank them.
• Give people full and undivided attention; focus face to face and on the telephone.
• Take responsibility for solving individuals' problems instead of referring them to someone else.
• Deliver on commitments of action(s) to be taken, so excuses won't be necessary.
• Follow through on necessary action(s) to ensure the problem is solved.
• Know that what matters is not only who or what created the problem but how the problem can be corrected.
• Protect confidential information.
• Other duties as assigned.

• Associate’s degree in accounting, management, or equivalent related experience.
• Knowledge of all aspects of credit union operations.
• Minimum 2 years of experience in the financial industry.
• Minimum 2 years of supervisory or management experience.
• Maintain active NMLS enrollment.
• Thorough knowledge of lending policies and procedures.
• Ability to work with limited supervision.
• Excellent communication and organizational skills.
• Pleasant outgoing personality.
• Ability to run a 10-key calculator.
• Cash handling experience.
• Ability to perform under pressure.
• Thorough knowledge of Credit Consumer laws.
• Knowledge of all laws and regulations regarding this position.
• Excellent analytical skills.
• Ability to sell.
• Team player.
• Computer knowledge.
• Excellent decision making skills.

Light work. Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If arm and/or leg controls require exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Climbing, stooping, crouching, reaching, walking, pulling, fingering, feeling, hearing, balancing, kneeling, crawling, standing, pushing, lifting, grasping, talking, repetitive motions.

The worker is not substantially exposed to adverse environmental conditions typical of office or administrative work.

Ability to communicate effectively with members, staff, and contacts outside the credit union in a polite, courteous, timely, accurate and efficient manner. Patience in dealing with a difficult member.

• Compliance and Regulatory (BSA, OFAC, etc.)
• Security Awareness Training
• Diversity, Ethics, Sexual Harassment, and Sensitivity