Shop Supervisor

Job Overview

Road Machinery & Supplies Co. is searching for a Shop Supervisor to join its team. In this role, you will be responsible for managing shop service and repairs of heavy equipment in a profitable manner. With a high sense of urgency, the Shop Supervisor will be responsible for responding to customers in a timely and professional manner. This position works proactively and closely with service managers, shop technicians, field technicians, and customers to ensure that promises and expectations are being met in a timely manner.

The Shop Supervisor is also responsible for scheduling of technicians and equipment repairs in the field/shop, and may occasionally require field service.

• Work Culture – RMS is family‑owned and treats its team members right. RMS values long‑term relationships with our customers, vendors and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation – RMS has been in business for 95 years and continues to grow.

• Lead the service team to ensure an efficient, safe, and profitable operation.
• Document incoming calls and assign jobs to technicians.
• Administer safety program and promote a culture of safety along with other supervisors.
• Manage work that is in process to meet deadlines and efficient billing.
• Administer proper invoicing procedures (customer account, customer COD, warranty, internal).
• Ensure work orders are created with the proper segment order and that technician parts and labor are on the correct segments, invoiced correctly to internal, warranty, or customer.
• Work with customers to define scope of work/repairs on their equipment.
• Create accurate service estimates for customers; obtain permission from customer for the original work requested; and advise customers on course of action in repairs.
• Handle all customer communications during the repairs, communicate warranty information, and address complaints.
• Assist technicians on complex diagnostic and repair issues.
• Manage technician productivity, assign work orders, schedule workload, and review timecards for technicians.
• Manage, coach, and mentor technicians.
• Recruit and hire technicians.
• Ensure technicians are trained properly through RMS internal and web‑based training.
• Complete fair and accurate yearly reviews with staff; provide appropriate improvement recommendations.
• Manage after‑hours calls with Service Manager.

• 2‑year technical degree preferred.
• 2+ years of technical or mechanical knowledge in heavy equipment.
• Aggregate equipment experience is beneficial.
• Basic understanding of warranty issues preferred.
• Able to work responsibly, safely, and intelligently.
• Have the desire to take action, improve, and be appreciative.
• Possess the capability to engage with customers, co‑workers, and vendors in a respectful manner.