Associate Center Director

Job Summary

This position assists the Center Director in managing daily donor center operations and ensures training compliance through planning and execution. The role supports Center leadership in maintaining regulatory compliance and operational excellence.

• Ensure full compliance with all federal, state, and local regulations, including FDA approved SOPs, OSHA, CLIA, and GMP.
• Host and support internal and external audits to ensure timely responses and corrective actions.
• Maintain accurate certifications, licenses, training documentation, and audit records.
• Mentor staff and promote adherence to safety, health, environmental, and quality policies; mitigate and report unsafe conditions.
• Manage donor center facilities, assets, and equipment to ensure cleanliness, preventive maintenance, and operational readiness.
• Oversee product inventory management, procurement efficiency, and purchase order submission in alignment with company practices.
• Safeguard the integrity of products and storage equipment, ensuring compliance with SOPs and proper handling of unsuitable products.
• Analyze and manage operational KPIs to drive production goals, cost optimization, process improvements, and quality initiatives.
• Lead employee performance management, including evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations, etc.).
• Foster a positive, inclusive workplace culture aligned with organizational values, and ensure adherence to HR policies and procedures.
• Manage payroll records, scheduling, and staff allocation to optimize operational efficiency.
• Cultivate positive donor relationships to drive retention, referrals, and donor growth, while collaborating with corporate teams on marketing and advertising initiatives.
• Facilitate routine staff and leadership meetings.
• Keep immediate supervisor informed of any irregularities within the Center.
• Partner with corporate departments and vendors to coordinate corrective and preventive actions (CAPA), maximize operational efficiency, and ensure timely product shipments.
• Perform other duties as assigned.

• Bachelor’s degree or up to 3 years of related experience preferred.
• Up to three (3) years of operations and/or process management/supervisory experience preferred.
• Three (3) years of people management, including recruiting and training, preferred.

• Ability to sit or stand for extended periods for up to four (4) hours at a time.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop or kneel.
• Ability to communicate effectively, both verbally and in writing.
• Occupational exposure to blood borne pathogens.
• Ability to view a video display terminal less than 18 inches from the face for extended periods, up to four (4) hours at a time.
• Ability to enter an environment with a temperature of
  -40° C for short periods.
• Ability to use a computer and other office equipment.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically after hours.

• Formal training
• Medical, dental, and vision insurance plans
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401(k) retirement plan
• Paid time off
• Company paid holidays
• Personal time off