Executive Vice President

Overview

The Executive Vice President is a senior executive responsible for leading and improving the credit union’s day-to-day operations, growth, member experience, service delivery, operational risk management, financial performance and execution of strategic priorities. Reporting to the President/CEO, the EVP works closely with the executive leadership team and Board of Directors to translate strategy into operational plans, ensure regulatory compliance, strengthen organizational performance, and drive sustainable growth while preserving the credit union’s member-focused mission.

The Executive Vice President is a senior executive responsible for leading and improving the credit union’s day-to-day operations, growth, member experience, service delivery, operational risk management, financial performance and execution of strategic priorities. Reporting to the President/CEO, the EVP works closely with the executive leadership team and Board of Directors to translate strategy into operational plans, ensure regulatory compliance, strengthen organizational performance, and drive sustainable growth while preserving the credit union’s member-focused mission.

This position has been intentionally structured as the successor role to the President/CEO. The successful candidate will partner closely with the CEO and Board of Directors to gain broad exposure to all aspects of the credit union and progressively assume increasing strategic leadership responsibilities in preparation for a planned CEO transition.

Provides strategic leadership and direction to other senior leaders and their teams. Effectively recruits, develops, coaches, and retains talent; establishes performance expectations and accountability; delegates and prioritizes work; drives employee engagement and professional growth; leads team communications; and resolves complex personnel and operational challenges.

• Model the credit union’s values and commitment to member service, ethical conduct, and community / field of membership impact.
• Communicate clearly and consistently across departments, executive leadership, and the Board of Directors.
• Promote a culture of accountability, collaboration, innovation, operational excellence and business acumen.
• Contribute to enterprise-wide decision‑making regarding strategy, talent, culture, financial performance, risk management, technology investments, and organizational priorities.
• Develop future leaders through coaching, delegation, succession planning, and professional development.
• Maintain a balanced focus on growth, service quality, compliance, employee experience, and prudent risk management.

• Provide executive leadership for multiple operational areas, which may include sales, branch operations, member services, contact center, deposit operations, lending, underwriting, payments, and other operational support functions.
• Oversee efficient, compliant, and member‑focused delivery of products and services across all assigned channels and departments.
• Establish and monitor operational policies, procedures, internal controls, and service standards to ensure consistent execution and accountability.
• Lead process improvement, technology optimization, and branch transformation initiatives that improve efficiency, scalability, service quality, and the member experience.
• Analyze operational performance data, member feedback, service trends, and industry developments to recommend improvements and ensure data‑driven decision‑making.
• Financial and Asset / Liability Management
• Prepare, manage, and monitor budgets for assigned areas, ensuring resources are used effectively, unfavorable budget…