Parts Specialist

Compensation and Pay Range

Pay Range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

• Provide a high level of service to all retail and installer customers.
• Support store management in accomplishing assigned tasks.
• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
• Promptly greet retail walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to position.
• Provide excellent telephone service by answering calls, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner per company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with completion of daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Prepare new, core, and warranty merchandise returns for shipment to distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform various in-store services for customers where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging system, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company mandated driving eligibility requirements).
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).
• Bilingual candidates encouraged to apply.

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions.
• Medical, dental & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you require a reasonable accommodation during the application or employment process, please send an email to:  or call  option 1, and provide your requested accommodation and position details.