Business Services Agent

Moline IL

Full time

R0663908

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As our Business Service Agent on the Key Account Contract team, you will manage all aspects of contract loading and changes into SAP and create invoices relating to contract changes.

• Review contract language and documentation and enter the correct information into SAP with a combination of speed and accuracy.
• Manage ECMS queues to prioritize and complete task workflows as quickly as possible given external variables.
• Own and drive constant positive, educational and collaborative communication (ECMS Email, Phone, Chat) with Frontline submitters to ensure speedy resolution of ECMS requests. Escalate to next level when no response from Frontline to proactively keep outliers to a minimum.
• Identify the need for process improvements, suggest documentation updates, and share with team to ensure consistency.
• Build and maintain positive collaborative working relationships with internal KBS teams to ensure speedy and accurate order to cash results.
• Build and maintain positive collaborative working relationships with the Key Account team to improve processes and ensure quality submissions.
• Display schedule flexibility to ensure work is completed by business deadlines.
• Proactively works with peers to ensure workload balance and individual utilization

You will bring 2+ years of relevant experience in either finance/customer service/quality/change/project management field to our KONE family. You will use the knowledge gained when obtaining your associate's degree or 5+ years of relevant working experience which includes excellent interpersonal skills, working knowledge of Microsoft products/SAP, and a strong focus on organization/prioritization/adaptability.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation :

• We value your authentic self.
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation
• We care about the communities where we live and work.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

The hiring range for this role is $52,100 – $78,100. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on…