KONE Business Services Agent

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.

Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

As a KONE Business Service Agent, you will partner with Key Account Managers to manage customer accounts and ensure invoices are submitted accurately, timely, and according to KONE collection compliance.

• Manage all aspects of invoicing in an efficient and effective manner and in accordance with business/customer/legal laws, policies, procedures, and contractual requirements.
• Own production and submission of key and non-key account invoices to the customer.
• Coordinate with branches and account managers to ensure that all requirements are met for invoicing all accounts.
• As subject matter expert (SME) for service billing process, will be responsible for maintaining billing documents for all general and assigned customer‑specific accounts.
• Assist with A/R account reconciliation for assigned key accounts. Problem solving and investigation for invoice questions and concerns from internal or external customers.
• Partner with Americas KONE Business Services and key account sales teams.
• Other duties as assigned.

You will bring an Associate’s degree or equivalent to 2+ years of experience working in a high‑volume Billing Role, including relevant experience in the finance/customer service/project management field to our KONE family.

• Excellent interpersonal skills.
• Strong focus on organization/prioritization/adaptability.
• Ability to manage multiple responsibilities while meeting company deadlines and customer requirements.
• Ability to effectively communicate with KONE employees and customers.
• Ability to work in a team environment.
• Working knowledge of Microsoft products.
• SAP experience a plus.

The hiring range for this role is $52,100 – $68,355. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well‑being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.