Customer Solutions Management - PM; Modernization

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable.

Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognition by Forbes, Corporate Knights for clean capitalism and others.

Job Title:

Customer Solutions Management – PM (Modernization)

Location:

Moline, IL

Are you an elevator modernization expert looking to make a greater impact? KONE is seeking a highly skilled Customer Solutions Management – PM to support our Modernization business by providing technical expertise, solution development, tendering support, and project consultation for complex elevator modernization opportunities across North America.

This position serves as a key technical partner to our Front-Line sales and operations teams, helping develop modernization solutions that meet customer requirements while ensuring technical feasibility, code compliance, operational efficiency, and business profitability.

Unlike a traditional construction or PMO project management role, this position focuses on technical solution development, modernization planning, tender support, value engineering, and project booking activities throughout the customer sales and delivery process.

As a Customer Solutions Management – PM you will act as a subject matter expert supporting modernization projects from opportunity evaluation through project booking and implementation planning.

• Modernization Solution Development Analyze customer modernization requirements and existing elevator equipment conditions.
• Develop technical modernization solutions that address customer needs and align with KONE products and capabilities.
• Support Front Line teams in identifying optimal modernization strategies for complex applications.
• Recommend value-engineering alternatives that improve project competitiveness and customer outcomes.
• Technical Sales & Tendering Support Provide technical expertise throughout the modernization tendering process.
• Review modernization specifications and determine product compatibility and application requirements.
• Develop technical proposals and costing recommendations.
• Support pre-tender and pre-booking reviews for complex modernization opportunities.
• Coordinate with engineering, sourcing, and supply line partners to ensure solution feasibility and delivery expectations.
• Project Booking & Technical Coordination Manage technical project documentation and booking processes.
• Review and organize engineering drawings, specifications, surveys, and related project records.
• Partner with Front Line teams to ensure required documentation is complete and technically accurate.
• Support order engineering processes and project handoff activities.
• Maintain organized project information and reporting related to modernization support activities.
• Technical Consulting Serve as a trusted advisor to sales teams, customers, consultants, contractors, architects, and engineers when technical expertise is required.
• Participate in planning, design, specification, and project review meetings.
• Provide guidance on modernization methods, installation practices, labor considerations, and equipment applications.
• Help resolve technical challenges associated with existing equipment modernization projects.

• Minimum 8 years of experience within the elevator industry.
• Experience in…