Advocate-Survivor Services Crisis Line - PT

Job Details

Job Location:

Moline Office - Moline, IL 61265

Salary Range: $27.05 - $27.05 Hourly We are Family Resources

Family Resources is a nonprofit social services agency that was founded in 1849. Our mission is to support successful lives to build strong communities. Family Resources values safety, integrity, trauma-informed care, partnerships, and dignity & respect.

• 24 hours of personal time. *
• 40 hours of self-care. *
• * Prorated at date of hire & resets January 1st each year.
• 401(k) 50% matching up to 10% & financial planning guidance.
• $25.00 cell phone reimbursement.
• $0.50 mileage reimbursement per mile.
• Employee Assistance Program (EAP).

• Work/Life Balance
• Employer qualifies as a Public Student Loan Forgiveness employer
• Efficient, Inclusive, Flexible, and Trauma-Informed work environment
• Manageable workloads

Family Resources runs purely on an entrepreneurial operating system (EOS).

When hiring, we look at the whole body: the Head, the Heart, and the Briefcase for hiring success. When we hire, we ensure you:

• Are you the “Right Person for the Right Seat?”
• You get it, want it, and have the capacity to do it.
• Your values align with the agency’s values.

With EOS Living, Your Ideal Life Means:

• Doing what you love – “spending your days doing things you love and are great at – things you do that give you energy and that you’re passionate about.”
• With people you love – “being with people you really love being around, who are enjoyable and uplifting, and with whom you can be your authentic self.”
• Making a huge difference - “making a huge impact and leaving a legacy, whether it’s with the world, your employees, clients/customers, family, friends, or yourself.”
• Being compensated appropriately - “making as much money as you want by providing value to others, helping them get what they want.”
• With time for other passions – “Having time to pursue the other activities you’re passionate about in your personal life.”

Operate by managing and strengthening the 6 key components – Vision, People, Data, Issues, Process, and Traction.

• Live our values. Understand that this isn’t just a job. The work is about trying to change ourselves and the communities we live in.
• Engage in self-reflection for personal growth.
• Are self-advocates. Balance respecting leadership with proactively bringing up conversations about organizational needs.
• Have some humility and know that no one person has all the answers.
• Be Patient.
• Values feedback.
• Can work as part of a team and move work forward independently.
• Draw on both lived experience and knowledge that comes from reflection, conversation, and research in carrying out their job duties.

• Education Required:
  
  Open
• Education Preferred:
  High School Diploma/GED
• Experience
  
  Required:
  
  Experience with Data analysis, Excel proficiency, and strong communication skills.
• Experience Preferred:
  Answering a high-call-volume phone line; quality/compliance in a human service organization is a plus.
• A valid driver’s license in good standing and a vehicle with appropriate auto insurance are required. Must be able to pass the motor vehicle record background check.

• Typically reflecting a 24-hour work week.
• Position
  
  Hours:
  
  Part-time position averaging 8-24 hours per week. Schedule will primarily include overnight (3rd shift) hours, with flexibility required to work other shifts as needed to meet program and staffing needs. Weekday, weekend, and holiday availability may be required.
• Nonexempt hourly position.
• $27.05 per hour.
• Part-time benefits are offered.
• Location:
  
  Moline, IL
• On-call rotations are required.

The Advocate – Survivor Services Crisis Line will provide crisis intervention and referral support by both phone and in person, using an established screening and intake process. This role will perform a variety of functions which involve the activities of the various programs and departments in the agency, including skilled clerical work and work of an extremely confidential nature. The position will be expected to provide coverage for other office support staff at any location as part of the team.

Key…