Advocate - Survivor Services Crisis Line; Overnight Shift

Position: Advocate - Survivor Services Crisis Line (Overnight Shift)
We are Family Resources Family Resources is a nonprofit social services agency that was founded in 1849. Our mission is to support successful lives to build strong communities. Family Resources values safety, integrity, trauma-informed care, partnerships, and dignity & respect.

Employee Benefits:

32-Hour Work Week.

Affordable health, dental, vision insurance, short-term disability (employer covers most of the premium).Long-term disability and life insurance (fully paid by employer).Paid time options:8 to 16 hours of PTO every month to accrue based on education/experience, plus a rollover of PTO every year up to 320 hours.
24 hours of personal time.
* 40 hours of self-care.
** Prorated at date of hire & resets January 1st each year.

Longevity leave – after 10 years of full-time employment, we pay you to take 8 weeks off to rejuvenate and not use any paid time off options.
12 paid holidays.
401(k) 50% matching up to 10% & financial planning guidance.

Pet insurance options.$25.00 cell phone reimbursement.$0.50 mileage reimbursement per mile.

Employee Assistance Program (EAP).Other Extras Work/Life Balance Employer qualifies as a Public Student Loan Forgiveness employer

Efficient, Inclusive, Flexible, and Trauma-Informed work environment

Manageable workloads

Family Resources runs purely on an entrepreneurial operating system (EOS).When hiring, we look at the whole body, The Head, The Heart, and The Briefcase for hiring success. When we hire, we ensure you:

Are you the “Right Person, for the Right Seat?”You get it, want it, and have the capacity to do it.

Your values align with the agency’s values.

With EOS Living, Your Ideal Life Means:

Doing what you love – “spending your days doing things you love and are great at – things you do that give you energy and that you’re passionate about.”With people you love – “being with people you really love being around, who are enjoyable and uplifting, and with whom you can be your authentic self.”Making a huge difference - “making a huge impact and leaving a legacy, whether it’s with the world, your employees, clients/customers, family, friends, or yourself.”Being

compensated appropriately - “making as much money as you want by providing value to others, helping them get what they want.”With time for other passions – “Having time to pursue the other activities you’re passionate about in your personal life.”Operate by managing and strengthening the 6 key components – Vision, People, Data, Issues, Process, and Traction.

Individuals who thrive at Family Resources include those who:

Live our values. Understand that this isn’t just a job. The work is about trying to change ourselves and the communities we live in.

Engage in self-reflection for personal growth.

Are self-advocates. Balance respecting leadership with proactively bringing up conversations about organizational needs.

Have some humility and know that no one person has all the  Patient.

Values feedback.

Can work as part of a team and move work forward independently.

Draw on both lived experience and knowledge that comes from reflection, conversation, and research in carrying out their job duties.

Qualifications:

Education Required:

Open Education Preferred:
High School Diploma/GED Experience

Required:

Experience with Data analysis, Excel proficiency, and strong communication skills.

Experience Preferred: Answering a high call volume phone line, quality/compliance in a human service organization is a plus.

A valid driver’s license in good standing and a vehicle with appropriate auto insurance are required. Must be able to pass the motor vehicle record background check.

Position Specifics Typically reflecting a 32-hour work week.

Position

Hours:

Four overnight shifts per week, consisting of a mix of weekday and weekend coverage. Weekday shifts are 12:30 a.m. to 8:30 a.m., and weekend shifts are 8:30 p.m. to 8:30 a.m..Full-time position

Nonexempt hourly position.$27.05 per hour, estimated $45,000 annually.

Comprehensive benefits are offered.

Location:

Moline, ILOn-call rotations are required

Position Details The Advocate – Survivor Services Crisis Line will provide crisis intervention and referral support by both phone and in person, using an…