Customer Order and Service Clerk
Listed on 2026-03-01
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Customer Service/HelpDesk
Customer Service Rep, Admin Assistant, Office Administrator/ Coordinator -
Administrative/Clerical
Admin Assistant, Office Administrator/ Coordinator
Overview
Join the Sea Fox Family – Where Passion Meets Opportunity. Now is an exciting time to join Sea Fox Boat Company. As we continue to grow, we’re seeking motivated individuals who are eager to build a rewarding, long-term career in the marine industry. If you’re looking for a company that offers career growth, advancement opportunities, and a chance to turn your passion for boating into a profession, we invite you to apply.
Chart your course with Sea Fox today!
The Customer Order & Service Clerk is responsible for managing incoming customer orders, quote requests, and lead time inquiries. This role serves as a key point of contact for customers and distributors, ensuring accurate order processing and exceptional service from initial request through fulfillment. This is a Full time position (Monday - Friday, 8:30am - 5pm with a 30 minute lunch) for $20+ per hour (DOE).
Responsibilities- Respond to customer and distributor inquiries regarding price quotes, purchase orders, order changes, and cancellations
- Deliver prompt, professional service while building strong, lasting customer relationships
- Access and utilize internal systems to retrieve customer data, inventory availability, and order status information
- Communicate accurate pricing, delivery schedules, and product details to customers
- Prepare and submit purchase orders and invoices to the accounting department
- Maintain organized records of active orders and update account or order information as needed
- Verify customer credit status with the finance/credit department when required
- Perform additional administrative or customer service duties as assigned
Skills & Qualifications
- Experience in the marine industry strongly preferred
- Strong organizational skills with keen attention to detail
- Excellent verbal and written communication skills
- Ability to foster positive customer relationships
- Typing speed of 40–50 words per minute
- Proficiency with computer systems and the ability to quickly learn database and order management software
- Experience with MACOLA is a plus
- High school diploma or equivalent required
- Minimum of one year of customer service or order processing experience required
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