Service & Warranty Coordinator

Description

• Serve as the primary contact for customer service and warranty inquiries
• Intake, track, and route service & warranty requests to the appropriate technicians
• Maintain the service calendar and schedule on-site or in-house repairs
• Communicate clearly with customers regarding timelines, next steps, and required documentation
• Create and maintain service tickets, repair orders, and warranty files
• Follow up with customers to ensure issues are resolved and satisfaction is documented
• Coordinate with the Service & Warranty Technician team to prioritize workload and deadlines
• Gather and organize photos, notes, and supporting documents needed for warranty claims
• Assist with parts ordering and tracking related to service and repair work
• Prepare basic reports on service volume, response times, and common issues
• Represent Freeman Boatworks with professionalism and a customer‑first mindset

• 1–3 years of experience in coordination, customer service, or service/warranty support
• Marine or boating industry experience required to be successful in this role (marine service writer experience is a big plus)
• Strong organizational skills with the ability to manage multiple requests at once
• Ability to quickly learn boat systems, terminology, and service workflows
• Positive, team-oriented attitude and the ability to stay calm under pressure
• Proficient with email, scheduling tools, and basic office software
• Strong attention to detail and accuracy in documentation

• Competitive compensation
• Comprehensive benefits: medical, dental, vision, company-paid life & disability + more!
• 401(k) with company match
• Paid time off and holidays
• A collaborative, people-focused workplace built on craftsmanship and innovation

Please note:

Employment with Freeman Boatworks is contingent upon the successful completion of a background check and drug screening.