Receptionist, Customer Service​/HelpDesk

Description

Join the Stokes Family!

Stokes is looking for a friendly, professional, and dependable Part-Time Receptionist to be the first point of contact for our customers. If you enjoy working with people, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

As the Receptionist, you will create a positive first impression for our customers while providing administrative and customer service support to the dealership.

• Greet customers and visitors promptly and professionally.
• Answer, screen, and direct incoming telephone calls.
• Assist customers with general questions and direct them to the appropriate department or team member.
• Schedule and/or assist with customer appointments as needed.
• Take accurate messages and ensure they are communicated to the appropriate employee.
• Assist with customer check-in and direct customers to the appropriate Sales or Service representative.
• Maintain a professional, organized, and welcoming reception area.
• Assist with basic administrative duties, filing, scanning, and other clerical tasks.
• Monitor and respond to customer needs while they are waiting.
• Provide exceptional customer service and maintain a positive attitude.
• Protect customer and company information by maintaining confidentiality.
• Support the Sales, Service, Parts, and Administrative departments as needed.
• Perform other duties as assigned by management.

• Previous receptionist, customer service, administrative, or automotive experience preferred, but not required.
• Excellent verbal and written communication skills.
• Professional and friendly demeanor.
• Strong customer service skills.
• Ability to multitask and prioritize in a busy dealership environment.
• Dependable, punctual, and detail-oriented.
• Comfortable answering multiple phone lines and assisting customers in person.
• Basic computer skills and ability to learn dealership software and systems.
• Ability to work effectively as part of a team.
• Must maintain a professional appearance and attitude.

Schedule:

Monday-Friday 4:30-7 & Saturday 8:30-3pm

• High school diploma or equivalent preferred.
• Previous receptionist, customer service, administrative, or automotive experience preferred.
• Excellent customer service and communication skills.
• Professional, friendly, and positive demeanor.
• Strong telephone etiquette and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Strong attention to detail and accuracy.
• Basic computer skills and ability to learn new software and dealership systems.
• Ability to work independently while also functioning effectively as part of a team.
• Dependable, punctual, and professional.
• Ability to maintain confidentiality and handle customer information appropriately.
• Must maintain a professional appearance.
• Must be available to work a flexible part-time schedule, including Saturdays.
• Valid driver's license preferred.