Applications Analyst

Position Description

Provides senior-level technical, analytical, and project support for operational applications that support utility operations, including outage management, metering, generation, monitoring, workload automation, reporting, compliance, and operational data exchange.

• Supports Operational Applications used for generation, transmission, distribution, outage restoration, metering, dispatch, monitoring, reporting, and operational readiness.
• Leads or supports requirements gathering, solution design, testing, documentation, production support, change management, upgrades, patches, integrations, and enhancements.
• Supports platforms such as OMS, Landis+Gyr Command Center, MV90, EtaPRO, OLS, Kepware, Lab Works, IBM Workload Scheduler, Solar Winds, historian/reporting tools, vendor-supported applications, and internally developed systems.
• Performs Tier 3 troubleshooting, incident response, and root cause analysis for application, interface, data, database, workflow, performance, security, and vendor related issues.
• Creates and maintains SOPs, troubleshooting guides, runbooks, support procedures, and knowledge transfer materials; provides mentorship and participates in a 24x7 on-call rotation.

Roles considered:
Senior Applications Analyst and Applications Analyst III.

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field + 7 years of Information Technology experience.
• Experience supporting operational, enterprise, utility-related, vendor-supported, or internally developed applications in a production environment, supporting application projects, upgrades, integrations, enhancements, vendor engagements, troubleshooting, and production support activities.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work independently and support a 24x7 on-call rotation.

$116,650 - $145,800 (min.

- mid.)

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field + 5 years of Information Technology experience.
• Experience supporting operational, enterprise, utility-related, vendor-supported, or internally developed applications in a production environment, supporting application projects, upgrades, integrations, enhancements, vendor engagements, troubleshooting, and production support activities.
• Strong analytical, problem-solving, communication, and collaboration skills, with the ability to work independently and support a 24x7 on-call rotation.

$104,620 - $130,770 (min.

- mid.)