Retail Sales Associate

Pay: $10.00 to $13.00 per hour. Commission:
Up to 8% on transactions (average $2.18 per hour on top of hourly rate).

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment: withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week of paid vacation after six months of full‑time service; an additional week after one year and two weeks on each subsequent anniversary (adjusted for state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months and 16 hours each anniversary thereafter (years 2‑5), 24 hours after five years (adjusted for state/local requirements).
• Employee discounts available from the first day of active employment.
• Tuition reimbursement with First Cash Education (up to $2,000 per year) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure excellent customer service on both the lending and retail sides of the business. They greet, engage, and assist customers in a positive and professional manner to process sales, loans, and other transactions. Responsibilities include working with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Processes sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles cash and negotiable items per company policies and regulatory requirements.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multitask in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Must have a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

We encourage bilingual applicants to apply.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2‑8% commission based on the gross profit of their personal performance. Details will be provided during the interview process.

Note:

The information in this description is not an all‑inclusive list of duties. Management may assign or reassign duties at any time.

To accept an offer, employees must agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below applicable local minimum wage requirements.

• Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply.
• First Cash 401K program is available to all employees 21 years of age or older.
• Maximum base payrate is derived from the applicant’s previous experience and skill set applicable to the position.

First Cash Holdings, Inc. is an Equal Opportunity Employer.