Company Summary
Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.
FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.
Job Summary
We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.
Asa Title Officer you will respond to communications via multiple mediums in compliance with corporate policies and procedures and aligned with FCT’s values.
HERE'S HOW YOU'LL CONTRIBUTE:
Provide superior customer service to our clients via portal, email and phone responding to all inquiries within specified timeframes. Develop internal and external partnerships to enhance overall customer service experience
Read and understand search of title from multiple provinces and make necessary amendments to internal records consistently applying
-Underwriting Guidelines, as applicable, to all files
Manage all issues and title discrepancies with the Lender representative (lender, mortgage specialist etc.)
Issue Commitment to Insure (CTI) within corporate policies and guidelines within documented Service Level Agreements
Accountable for to maintain up to date knowledge on all corporate and lender policies and procedures and apply as applicable
Prepare applicable documents (i.e. mortgage document package, title change documents etc.) as per respective lender program requirements
Request and review payout statements from other financial institutions, calculating penalties, per diems and payout amounts due on closing
Action Lender Reports as required
HERE'S WHAT YOU'LL BRING:
Graduate of a law clerk/legal admin program or equivalent experience is required
Minimum of 6 months experience with the end to end real estate transaction cycle
Exceptional phone manner with strong communications and interpersonal skills
Proven ability to problem solve and prioritize issues. Possess strong attention to detail with the ability to manage competing priorities within a busy office environment
Strong understanding of basic mathematic principles
Detail oriented and proven ability to multi-task in a fast paced environment
Ability to exercise good judgment in protecting confidential information
Intermediate computer skills in MS Office and Outlook
Our core hours of operation are 8:00 a.m.
-9:00 p.m. Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9p.m
HERE’S WHAT SETS US APART:
Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.
Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!
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By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.
Thank you for considering FCT. We look forward to meeting you.
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