Customer Service Representative; Part-Time

Customer Service Representative (Part-Time) Job Description

Posted Friday, June 5, 2026 at 4:00 AM

Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

The Customer Service Representative (CSR) helps advance our Bank’s market position and financial growth, and establish Shinhan’s presence in the community. The CSR is a strong relationship builder who is able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank’s presence in the industry.

• Create a positive “First Impression” by greeting and engaging customers in a range of sales, service and informational conversations
• Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
• Resolve customer problems and concerns promptly, escalating issues as required
• Provide excellent service to customers to meet their day-to-day banking needs
• Complete financial transactions; opening/closing/renewing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
• Ensure the necessary due diligence is taken to support the accuracy of all customer transactions
• Adhere to control standards, identify and manage the risk associated with the customer relationship, including credit risk, operational risk and financial crime (Fraud and Anti-Money Laundering) Risk
• Manage on reserved cash through currencies possession of Notes and Coins, cash order and shipment, night deposit and brinks deposit
• Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
• Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Identify and refer customers to team members and internal bank partners as appropriate
• Handle clearing services and remittance (inward, outward and internet banking)
• Managing branch supplies and expense budget
• Be responsible for internal control functions, either individually or on a shared basis depending operational requirements including but not limited to compliance, risk, audit, general affairs and other daily operations activities, as may be assigned if deemed suitable or appropriate to perform such tasks.

Education Requirements :
Secondary School Diploma is required;
Bachelor’s Degree is preferred.

Work Experience Requirements :