NOTE:
This is a DUAL leadership role within the Hotel Housekeeping department. Responding to the business, the Dual Room Supervisor will split their time between Supervisory and regular Room Attendant duties.
Position Summary
Under the general direction of the Housekeeping Assistant Manager, the Room Supervisor is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees. This position is also responsible for directing and coordinating the housekeeping operation in accordance with the standard of the Hotel to provide efficient and courteous service to each guest and operate according to all policies, procedures, and quality standards for service.
This role must contribute to a safe and welcoming work environment for all. Above all else, must embrace and be aligned with Casino New Brunswick’s culture and philosophy of providing outstanding entertainment experiences.
Key Accountabilities
Provides a clean, well-maintained Hotel by supervising the daily operations of the housekeeping department
Prepares and distributes daily task sheets for room attendants
Conducts daily room inspections, deep clean inspections and coordinates availability of rooms with the Guest Service department
Supervises the daily activities of the housekeeping room attendants
Conducts continual room inspections to determine the hotel’s overall level of cleanliness, performs follow up as required
Secures keys in accordance with Hotel’s key management policy
Maintains open and clear communications with the Guest Service department
Meets and exceeds customer expectations by ensuring the Housekeeping department provides exceptional service and team work
Provides staff with the skills training to provide value added service to the Hotel guests
Maintains safe working conditions within the Housekeeping department and the Hotel
Ensures that all employees follow Safety Policies and Procedures
Ensure proper hygiene, grooming and uniform requirements at all times; arrive to work in a clean uniform
Report defective equipment or protective device which could endanger someone
Know, understand and employ established rules and procedures for handling materials, equipment and processes (. use proper lifting techniques,
Adherence to WHMIS at all times
Attend required safety training programs and apply knowledge gained from these training sessions
Report all injuries, accidents and unusual conditions immediately to the Housekeeping Assistant Manager
All other duties as assigned
Education and Qualification Requirements
High School Diploma or comparable combination of equivalent working experience and education;
Previous cleaning experience is required
Previous supervisory experience an asset
Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
Ability to lift, and handle repetitive movement and physical endurance is required
Possess excellent interpersonal and communication skills
Ability to work and thrive in a team oriented environment, and be able to function independently
Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment
Foster a spirit of teamwork while ensuring the department provides superior service to Hotel employees and guests alike
Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary
Ensures Hotel Management is informed of all unusual problems or matters of significance
Ability to work and thrive in a team-oriented environment and be able to function independently.
Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
Must be able to pass a criminal background check
Work Environment Considerations
Regular hotel environment, fast paced with multiple priorities, deadlines and deliverables.
This role requires extended period of standing, walking, bending and may lift up to 35 lbs.
The role requires a flexible schedule that adapts to 24/7 operation, and will have non-traditional work hours including holidays, evening, overnight or weekend shifts.
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