Managers, Management

Nature of the Work

The managers plan, organize, direct and control the day-to‑day operations in order to maintain a restaurant that meets Pizza Delight standards; they ensure the satisfaction of our guests and establish a positive workplace for employees.

• Maintains a professional appearance
• Ensures compliance as to government regulations relative to restaurant standards
• Complies with established budget assessments
• Ensures the control of bank deposits and the petty cash
• Prepares or approves orders
• Deals with guest concerns or complaints
• Is present at peak hours
• Maintains an effective work environment by collaborating and communicating effectively and by facilitating meetings with employees and supervisors
• Applies all promotional activities
• Ensures the training of new employees and the development of current employees
• Ensures the update of all Pizza Delight manuals
• Ensures compliance to Pizza Delight employee manuals, to organizational regulations and to health and safety work standards
• Applies preventative maintenance for equipment
• Establishes the needs and the work schedule of personnel
• Ensures the recruiting and hiring of personnel
• Evaluates personnel
• Executes all other tasks as requested by the franchisee

• A high school diploma may be required
• 1 to 2 years experience as a team leader in a dining room or kitchen or a management position in a retail operation
• Ability to quickly grasp the facts of complex situations, understanding of operations, analytical mind, attention to detail, numerical ability, critical thinking, decision‑making, and openness to change
• Interpersonal skills, ease at meeting people, teamwork, collaboration, leadership, adaptability to new situations, and good verbal and written communication skills
• Bilingualism may be required
• Good personal grooming, confidence, integrity, stress management skills, dynamism, energy, autonomy, initiative, availability, flexibility, desire for challenge, and orientation toward quality work and service

• Overtime is normal
• It is frequently required to work nights, weekends and statutory holidays
• It requires working in the office and in various positions at peak hours according to the situation
• It is possible to be called in