Senior Program Manager; Patient Support Programs

Senior Program Manager – Patient Support Programs

Reporting to the Director of Patient Programs, the Senior Program Manager will inspire and lead a team of Program Managers in developing and executing patient support programs.

• Direct oversight of Program Managers and accountability for delivery of patient care, operational quality, and partner satisfaction.
• Develop and maintain strong working relationships with partners and stakeholders.
• Create collaborative networks internally and work cross‑functionally with all organizational departments.
• Lead continuous process improvement and operational excellence of specific patient support programs and partner portfolios.
• Ensure delivery of programs to meet targeted KPIs and metrics and comply with regulatory, partner, and quality guidelines.
• Coach and develop direct reports, fostering strong team engagement across managed programs.
• Co‑create solutions with partners, program managers and cross‑functional units to enhance the patient journey.
• Support partner success by resolving client issues, reviewing change requests, and leading regular business reviews.
• Provide support in RFPs, contract negotiations and program launches.
• Maintain industry knowledge on trends and support the Director of Patient Programs with special projects, resource allocation, financial reviews, change implementation, and safety reporting.
• Review accuracy of all invoices.

• University business or healthcare degree, or equivalent combination of experience and education.
• Minimum of 3 years experience in partner relationship and account management.
• Minimum of 2 years experience leading teams and coaching direct reports.
• Minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams, preferably in a health‑care setting.
• Extensive experience and knowledge of oncology PSP operations and reimbursement (strong asset).
• Significant experience in project management and change management, with the ability to manage timelines and deliver project objectives.
• Excellent communication skills, both oral and written, and strong presentation skills.
• Strong Microsoft Office Suite skills (Word, Excel, PowerPoint). Excellent critical thinking and ability to prioritize multiple projects/tasks.
• Understanding of multi‑channel contact centre operations on a distributed basis.
• General understanding of pharmacovigilance requirements; strong understanding of financial statements and budgeting; familiarity with electronic data management systems.
• Bilingual proficiency in written and verbal English and French (asset). Project management designation/certificate (asset).

• Experience in health‑care or oncology settings.
• Leadership experience in patient support or similar programs.

Base pay is determined within a range based on local cost of labor benchmarks for the role, level, and geographic location.

• Toronto, ON
• Montreal, QC
• Moncton, NB
• Calgary, AB

Closing date:
June 2, 2026

We are proud to be an equal opportunity employer. We are committed to fostering a welcoming culture free of discrimination and providing a healthy and safe work environment where all team members can thrive. We strive to provide an accessible workplace and an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required.

For positions based in Quebec, French language proficiency is required to perform day‑to‑day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.

Email the talent acquisition team for inquiries.