National Strategic Accounts Lead

National Strategic Accounts Lead

The National Strategic Accounts Lead is accountable for the retention, growth, and overall performance of Coverdale’s national strategic accounts. This role provides strategic and operational oversight for a defined portfolio of high‑value accounts and programs, ensuring exceptional partner experience, program health, achievement of contractual and internal KPIs, and delivery against financial targets.

• Act as national senior relationship owner and escalation point for select strategic account partners (pharma, institutional, and other industry partners).
• Establish and execute annual account plans, including growth strategies, joint priorities, and service roadmaps aligned to Coverdale and partner objectives.
• Lead quarterly and/or bi‑annual business reviews (QBRs) and executive sponsor meetings; translate performance data into insights, decisions, and actions.
• Drive account retention through proactive risk identification, issue resolution leadership, and structured partner communications.
• Own program health for key accounts, including service performance, clinical/operational quality, patient experience inputs, and contractual compliance.
• Define, monitor, and improve program KPIs and performance dashboards in partnership with Operations and Analytics/Reporting resources; ensure timely development and execution of corrective action plans when KPIs and/or service levels trend off‑target.
• Ensure delivery aligns to partner requirements, quality guidelines, and applicable regulatory expectations (including adverse event and product quality complaint reporting pathways as required).
• Own account financial performance, including profitability assessments and variance explanations for the assigned portfolio.
• Partner with Finance and operational leaders to establish targets, track performance, and implement actions to improve margin and cost‑to‑serve.
• Build and maintain strong, collaborative working relationships with Coverdale leadership and operational teams to ensure alignment between partner commitments and execution at the clinic/network level.
• Work cross‑functionally with other parts of Coverdale and Bio Script (e.g., patient programs, pharmacy, logistics, business development/commercial, quality/compliance, and technology) to enable integrated solutions for partners.
• Provide clear senior‑level stakeholder management across competing priorities, urgencies, and escalations.
• Identify and pursue organic growth opportunities within existing key accounts (new sites, new therapies, expanded services, process improvements).
• Provide oversight and governance for new launches and major account expansions to ensure readiness, clear accountability, and measured outcomes.
• Translate emerging trends in the infusion clinic and pharmaceutical landscape into opportunities and risk mitigation strategies; develop and share best practices for national key account management.
• Lead through influence and executive presence, securing buy‑in and alignment across diverse stakeholder groups.
• Coach, develop, and support team members (direct reports and/or matrixed contributors) through regular feedback, performance reviews, and career development planning.
• Foster a high‑performing, inclusive culture that aligns with company values and business objectives.

• Education: University degree in business, healthcare administration, healthcare qualification, or related discipline; MBA and/or formal project management designation or certification is considered an asset.
• Experience: 7+ years of progressive experience in key account management, client/partner relationship management, program management, or related commercial/operations leadership roles; healthcare services, specialty pharmacy, or pharmaceutical services experience strongly preferred.
• Demonstrated experience owning a portfolio P&L, including budgeting, forecasting, profitability analysis, and performance management against targets.
• Proven experience leading complex, cross‑functional initiatives and driving change across operational teams and stakeholders.
• Prior people leadership experience (direct or matrix leadership),…