Senior Manager Banking

Position: Senior Manager Everyday Banking
Elevate your banking career as the Senior Manager, Everyday Banking at Tangerine in Moncton, New Brunswick. Focused on service delivery and team performance, you’ll lead strategic initiatives and ensure regulatory compliance.

In this pivotal role, you'll be responsible for shaping the customer experience while aligning with broader banking objectives. Your leadership will inspire teams to achieve excellence in service and sales, driving departmental efficiency and growth through effective management and collaboration across various corporate departments.

Key Responsibilities:

• Lead a culture that prioritizes client relationships

• Set standards for quality service and productivity

• Spearhead improvement initiatives for efficiencies

• Ensure adherence to regulatory standards and controls

• Foster a positive work atmosphere for high performance

Requirements:

• University or College degree or relevant experience

• 5+ years in contact centre roles, with leadership experience

• Skills in process management and problem-solving

• Ability to cultivate strong relationships across departments

• Exceptional written and verbal skills

Guide exemplary performance and enhance client satisfaction at Tangerine in Moncton.
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