Distribution Services Coordinator

Distribution Services Coordinator (6 Month Contract)

Location:

Remote, or if local to an office, hybrid – Kingston, Toronto, or Montreal. The total target compensation (TTC) range, including salary and target bonus, is $47,700 – $65,720. This TTC range is applicable to permanent roles only. The actual base salary offered within this range will be determined by the successful candidate’s skills and experience, as well as internal equity. Fixed‑term contract and casual roles are not eligible for annual bonus and would receive only the base salary component.

The Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date. The incumbent works under the supervision of the Supervisor, Distribution Services and follows procedural constraints.

Collaborate with cross‑functional teams, work on a variety of projects that keep you engaged and constantly learning. Your voice will be heard as we welcome fresh perspectives and creative thinking, encouraging candidates who can highlight opportunities for improvement and challenge the status quo. Empire Life is committed to diversity, equity, and inclusion.

• Act as a key point of contact with distribution partners.
• Provide prompt and courteous resolution of enquiries from distribution partners and customers via verbal and written communication, including outbound calls to external clients.
• Apply critical thinking to screen contracts and related documents to meet established service levels, including French documents, ensuring compliance with contractual and regulatory standards.
• Enter and maintain data in multiple administrative systems; review and analyze data for accuracy, resolve discrepancies, and produce data reports.
• Investigate and analyze simple to complex cases, escalating when required.
• Support multiple teams by providing business requirements and test scenarios for projects, product launches, and system maintenance releases, validating that changes enhance the user experience.

• Completion of post‑secondary education or equivalent experience.
• Work experience in the financial services industry or the insurance industry.
• Proficiency in Microsoft Office, email, internet and database applications.
• Knowledge of distribution channels is an asset.
• Ability to prioritize and balance multiple tasks.
• Well‑developed analytical and problem‑solving skills.
• Attention to detail/accuracy.
• Well‑developed communication skills.
• Well‑developed customer relations skills.
• Ability to work independently and as a team member.
• Bilingualism is an asset.
• English proficiency for communicating with customers, advisors, or employees across Canada.

For permanent full‑time positions, Empire Life offers a comprehensive rewards package that includes a hybrid work model, competitive salaries with annual pay increases, an annual bonus program (non‑sales positions), access to learning and development programs and education/reimbursement, an uncapped commission (sales positions), a comprehensive employer‑funded benefits package (life, health, dental, health account), flexible work arrangements, annual personal health days, four weeks annual vacation from hire date, a defined contribution pension plan with generous employer matching, top‑up programs for parental and compassionate leave, employer‑sponsored wellness and recognition programs, and a cash employee referral program.

Empire Life is a proud equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people.

Accommodations are available upon request for candidates in all aspects of the screening and selection process. If you need this job posting in an alternative format or have accessibility questions, please contact us.