Crisis Worker

Crisis Worker I

Crisis Worker I staff serve in a supportive role within the Mobile Crisis Program, providing assistance to the Crisis Worker 2 staff in delivering mobile crisis intervention services 24 hours a day, 7 days a week to Westmoreland County individuals experiencing behavioral health crises.

Under the direction of the assigned Crisis Worker 2 or Mobile Crisis Unit Manager, Crisis Worker 1 staff assist in efforts to defuse crisis situations, promote stabilization, and provide supportive follow-up services in the community. Crisis Worker 1 staff do not serve as the primary clinical lead on crisis responses but instead function as a secondary responder providing backup, coordination, and supportive intervention services.

Shifts are scheduled based on the needs of the Program.

Responsibilities include:

• Assist Crisis Worker 2 staff in providing mobile crisis intervention services including psycho-educational support, stabilization assistance, resource information, referrals, and aftercare coordination to individuals experiencing acute mental health concerns, behavioral disturbances, emotional dysregulation, or social conflicts. Services are provided in the community.
• Provide on-scene support during mobile crisis responses as directed by Crisis Worker 2 staff or the Mobile Crisis Unit Manager.
• Assist with gathering information, documentation, safety planning, and coordination of community-based services under the direction of the primary crisis responder.
• Maintain timely, accurate, and complete written documentation of all assigned crisis contacts in accordance with program standards.
• Work cooperatively with Westmoreland County Behavioral Health and Developmental Services, law enforcement, emergency services, hospitals, and other county providers.
• Attend all mandatory trainings, conferences, and staff meetings as scheduled by the Crisis Unit Manager and Director of Mental Health Programs.
• Ensure all programs are operated in accordance with CSP principles.
• Ensure consumer confidentiality, right to appeal, and individual civil rights are maintained in compliance with HIPAA standards established by Westmoreland Community Action.
• Maintain compliance with HIPAA regulations, in regard to accessing Protected Health Information, according to the Table of Access contained in the HIPAA Policy and Procedure Manual. Employees' access is on a "need to know" basis.
• Perform any and all other duties as assigned by the Crisis Unit Manager or Director of Mental Health Programs.

Provide Mobile Crisis service support as scheduled in an effort to assist primary crisis responders in defusing crisis situations, reducing the need for more restrictive levels of care, and promoting stabilization in the least restrictive environment possible.

Crisis Worker 1 functions as a secondary responder and support staff member, working under the direction of Crisis Worker 2 or supervisory staff.

This position has "need to know" information that links a consumer to a medical condition and is responsible for maintaining and disseminating that information according to HIPAA standards.

Our mental health team is seeking full-time and part-time Crisis Worker 1's to defuse crisis situations and provide stabilization and support. As a Crisis Worker 1, you will provide backup support to your coworker crisis worker 2's. You will accomplish this by:

• Providing 24/7 mobile services through three different shifts to distressed Westmoreland County residents,
• Providing crisis intervention services including psycho-educational coaching, resource information, and referrals and after care to individuals exhibiting acute behavioral problems, disturbed thoughts, mood and/or social conflicts, and
• Working cooperatively with Westmoreland County Behavioral Health and Development services and other county providers.

Westmoreland Community Action (WCA) is a non-profit organization that works to connect individuals and families to opportunities and resources throughout the community to improve their quality of life and help to reduce poverty in the community. This is accomplished through housing, counseling, support, education, intervention, collaborations,…