Sales & Service Representative

Company Overview

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

The Sales & Service Representative is responsible for delivering business-to-business customer service through the order process of pipe, valves, and fitting products (PVF). The role creates and/or enters quotes, processes customer orders, and resolves customer issues, contributing to safety, gross margin growth, and financial/operational performance.

• Respond to customer requests for quotes by sourcing products from the Company’s inventory or purchasing them externally.
• Build quotes that create value for the customer and profitability for MRC Global.
• Identify and actively pursue sales opportunities to contribute to overall sales growth.
• Engage with customers proactively, using product knowledge to make recommendations and offer add‑on solutions.
• Utilize MRC Global systems and software to create quotes, locate available products/materials, process customer orders, create vendor purchase orders, and perform other related tasks.
• Adhere to customer contract requirements related to pricing, freight, delivery schedules, and KPIs.
• Verify on‑time shipping/delivery status of pending inbound and outbound shipments and communicate status proactively with the customer, adjusting product sourcing if needed.
• Respond to customers’ needs and concerns with options, using a problem‑solving approach.
• Validate that products in customers’ quote requests are permitted per the approved manufacturer’s list (AML) or other specifications.
• Consult with managers, other departments, and suppliers as needed to create the best possible customer experience.
• Service next‑level customer needs, including orders involving externally sourced labor, return material authorizations (RMA), purchase order changes, and special invoicing needs.
• Communicate responsively and professionally with customers, suppliers, and coworkers to execute all main steps of the order process.

• One (1) or more years of experience in a dedicated customer‑facing role, inside sales, and/or warehouse services; or recent completion of post‑secondary education, such as a technical/trade school, associate degree, or bachelor’s degree (preferably in industrial or sales).
• Must have a current, valid driver’s license and acceptable record at all times.

• Competent in the use of computers and software applications.
• Ability to communicate and promote ideas and transfer detailed knowledge to others.
• Ability to effectively present information in one‑on‑one and small‑group situations.
• Attention to detail and sense of urgency.

• Frequent driving/traveling.
• Interact with others frequently.
• Most work performed at a desk or in front of a computer; ability to sit/stand for long periods.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

MRC Global offers comprehensive benefits and incentives, tuition assistance, and career development to support professional growth. An Employee Assistance Program is available to employees and household family members to help resolve life‑related issues, connect with mental health professionals or community resources, and access other support tools.

The company also emphasizes environmental and social responsibility, supporting customers in the transition to green energy and decarbonization.