Trainer - Enablement

Overview

At Jack Henry, we're a force for good in financial services, redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, with our associates driving the impact.

The applications trainer will be responsible for providing training courses to customers and employees during product installations or conversions, as well as ongoing education. Training courses and workshops are conducted at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location. This position offers remote flexibility within a 70-mile radius of any of our office locations:
Allen, TX;
Birmingham, AL;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

The salary range for this position is between $50,000 - $70,000/year and will be determined based on location and experience level. All positions may require an onsite interview or in-person onboarding to verify identity.

• Delivers software and service training courses or workshops. Creates and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization.
• Spends time preparing selected training materials and environment for use during live and web-based training sessions.
• Tests and maintains software for training purposes.
• Provides customer follow-up during training. Acts as knowledge contact for customers during project.
• Makes changes to curriculum based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
• Seeks increased knowledge of features and functions of products and services. Keeps current on product changes, upgrades, and industry trends.
• Prioritizes tasks and documents problems.
• May participate in user conferences.
• Supports, trains, and assists less experienced peers.
• May perform other job duties as assigned.

• 4 years of experience in a financial institution or training role.
• Ability to travel 35% of the time.

• Associate's degree preferred.
• Training certification preferred.
• Has a wide range of experience and ability to resolve complex issues. Works on complex and diverse projects. Exercises good judgment in selecting methods and evaluation criteria for obtaining solutions.
• Excellent knowledge of the financial industry and Jack Henry products.
• Excellent knowledge of Microsoft Office, digital-based training tools, and tutorial building software.
• Able to design and deliver software applications training.
• Able to meet aggressive deadlines.
• Strong communication, customer interaction, project management, and public speaking skills.

If you got this far, we hope you're excited about this opportunity. We encourage you to apply even if you do not meet every requirement. We value passionate, driven individuals who align with our mission and bring unique perspectives.

Why Jack Henry? At Jack Henry, we live by the motto:
Do the right thing, do whatever it takes, and have fun. We offer comprehensive benefits to support physical, mental, and financial health, helping you thrive personally and professionally.

We are also focused on technology modernization, delivering secure data access, mitigating fraud, and enabling seamless integration to empower our teams to build innovative solutions that meet evolving needs.

Culture of Commitment

Ask our associates why they love Jack Henry; our culture is exceptional. We collaborate to rise to challenges, seek new opportunities, and support one another through change. We foster an environment where inclusion, sustainability, and community impact are core values. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, and activities to all persons regardless of race, religious creed, color, national origin, ancestry, disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other protected status under applicable law.

No retaliation for good faith discrimination-related reports or investigations. Requests for full corporate job descriptions may be requested through the interview process at any time.