Personal Lines Insurance Customer Service Representative

Personal Lines Insurance Customer Service Representative – Insurance Agency Start your career in a professional, people-focused environment

Location:

Monmouth, IL Position Type:
Full-Time Pay Range: $19-25/hour About the Role We are looking for a service-oriented, detail-focused professional to join our team as a Personal Lines Insurance Customer Service Representative. This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills.

Key Responsibilities Deliver prompt, accurate, and friendly service to clients and internal team members

Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance

Support producers with client communication and account servicing

Maintain accurate client records and task follow-ups in our management system

Stay informed on industry trends and carrier guidelines

Identify opportunities to improve coverage or streamline service

What We’re Looking For Strong organizational and communication skills

Attention to detail and a proactive mindset

Ability to work well in a team environment

Comfortable using computers and learning new systemsA professional, client-focused approach

Bonus if you have:

Prior customer service or administrative experienceA current Property & Casualty Insurance license (or willingness to obtain)
Why Join Us?

Supportive team culture with opportunities to learn and grow Professional development and training provided

Exposure to a variety of clients and carriersA career path, not just a job