Broadband Installation Engineer

Job Title:
Broadband Installation Engineer

Location:
South Wales (ideally you will be based between Pontypool and Monmouth)

Job Type: Full-Time
40 hours per week, Monday to Friday.

Salary: £31,000 to £35,180 Per Annum DOE + Discretionary Annual Bonus + Company Vehicle Provided

At Airband, we’re building more than broadband networks, we’re helping reshape connectivity across the UK. Originally established to tackle the digital divide in rural and underserved communities, Airband has grown into a dynamic broadband provider delivering services through Fibre, Fixed Wireless Access (FWA) and wholesale network partnerships.

The Broadband Installation Engineer plays a key role in delivering high-quality broadband connections to customers, ensuring every installation is completed safely, efficiently, and to Airband’s expected standards. The role involves installing and servicing both Fibre to the Premises (FTTP) and Fixed Wireless Access (FWA) solutions, while providing a professional and positive customer experience at every stage of the visit.

As a representative of Airband, the Broadband Installation Engineer is also expected to uphold company values, maintain high standards of customer care and contribute to the growth of the business by supporting a reliable and professional installation service.

• Install Fibre and Wireless services from Airband main network to the customer's premises, ensuring minimal disruption and adherence to safety standards.
• Set up and configuration of routers, modems, and other networking hardware & software to provide seamless full fibre and wireless connectivity.
• Perform thorough testing services to confirm functionality and signal strength.
• Deliver all installations in a professional manner.
• Always maintain a high level of health and safety awareness.
• Maintain own stock levels & vehicle cleanliness.
• Complete fibre and wireless install surveys using IT equipment provided such as laptop, phone, and tablets.
• Use of Fibre Cloud, Weezie and third‑party network architecture software to provide detailed install plans.
• Submission of defected infrastructure using provided software/apps.
• Use of business systems including PIA, Microsoft Office Suite, Salesforce, People
  
  HR, Health & Safety Apps, SICON
• Use of wide range of hand and power tools to aid in the installation of customer fibre and wireless services.
• Use of a hoist to survey or install when needed.
• Out of Hours (OOH) on‑call work may be required on a rota basis.
• Working closely with field and office‑based colleagues.
• Liaising with third parties including landowners, utilities, build contractors, landlords and customers.
• Must comply with the company Vehicle Policy.
• Role model Airband’s Values across the organisation, ensuring they are meaningfully reflected in ways of working.
• Support growing our customer base at every opportunity.
• Any other duties that are required in addition to those listed.

• Excellent written and verbal communication
• Effective time management and prioritisation
• Strong problem-solving skills
• Attention to detail and accuracy
• Ability to work independently and collaboratively as part of a wider Airband team
• Embraces change, is adaptable and is willing to learn
• Customer / user-focused mindset
• Continuous improvement mindset
• Planning and organisational skills
• Competent use of Microsoft 365 tools
• Embraces diversity
• Expert Troubleshooting
• Health & Safety Awareness
• Team Collaboration
• Inventory Management
• Comfortable working at heights

• Ability to learn new FWA & Fibre systems and technologies quickly.
• Understanding of digital ways of working and collaboration tools
• Proficiency with FWA & Fibre Customer installs – both UG & OH

Essential - training will be provided to fill any certification gaps.

• CSS Worksafe (Safe working at Height)
• Static & Mobile Boom 1B & 3B (IPAF)
• First Aid at work
• Asbestos Awareness
• Manual Handling
• Street Works (Unit 2 01 SLG)
• A8 or SA001 O/H safety
• A9 or SA002 U/G safety
• S7 or N007 Sub duct and cable installation
• S8 or E001 Overhead cable installation
• S9 Pole stepping on congested poles
• Full UK Driving Licence

Essential Experience

• Proven…