Concierge | Front Desk | Receptionist

Job Details:

Job Location:

409 - Heritage Monona
- Monona, WI 53716, Job Category:
Admin
- Clerical, Concierge | Front Desk | Receptionist

Heritage Monona Senior Living

Be the First Smile. Create a Warm Welcome. Make Every Interaction Matter.

Are you friendly, organized, and someone who naturally makes people feel welcome? Heritage Senior Living is looking for a professional and personable Concierge to be the welcoming face and voice of our community. From greeting residents and families to answering calls and supporting the community's administrative needs, you'll play an important role in creating a positive experience from the moment someone walks through our doors.

If you're a people person who enjoys staying organized, helping others, and being at the center of a busy community, we'd love to meet you!

As the Concierge, you'll provide exceptional customer service while supporting residents, families, visitors, employees, and community leadership with a variety of reception and administrative responsibilities.

• Greet residents, families, visitors, vendors, and prospective residents in a friendly and professional manner.
• Answer and direct calls using a multi-line phone system.
• Respond to general questions, take accurate messages, and connect callers with the appropriate team member.
• Assist residents and visitors with questions and requests.
• Help ensure everyone entering and leaving the community follows established sign-in and sign-out procedures.
• Maintain a welcoming lobby environment, including general appearance, coffee service, and appropriate music.
• Assist with community tours and provide a positive first impression to prospective residents and families.

• Maintain resident emergency information and assist with preparing necessary information for emergency medical personnel as needed.
• Assist with resident meal orders, meal counts, receipts, and communication with the culinary department.
• Distribute incoming mail and assist with outgoing mailings.
• Assist residents, families, and team members with general requests and questions.
• Communicate concerns or requests to the appropriate department or community leader.
• Help maintain an organized, professional, and resident-focused front desk.

• Perform general administrative duties, including typing, copying, scanning, faxing, filing, and preparing documents.
• Assist with correspondence, mailings, letters, reports, and meeting materials.
• Schedule meetings, trainings, interviews, orientations, and other appointments as assigned.
• Prepare and print materials for meetings, employee training, orientation, and community events.
• Order office and general supplies.
• Coordinate copier and printer maintenance when needed.
• Assist community leadership with administrative projects and other assigned responsibilities.
• Provide general data entry and administrative support related to accounts payable and accounts receivable.

• Assist with scheduling candidate interviews and new-hire orientations.
• Prepare new-hire and orientation materials.
• Assist with employee onboarding and required paperwork.
• Assist with authorized pre-employment screening and background-check processes in accordance with company procedures.
• Help ensure new employees receive a welcoming and organized onboarding experience.

• Genuinely enjoy helping people.
• Have a warm, friendly, and professional personality.
• Provide excellent customer service—even when things get busy.
• Are organized and able to manage multiple priorities.
• Communicate clearly and professionally in person, over the phone, and in writing.
• Are comfortable working with computers and office technology.
• Pay attention to details and follow through on responsibilities.
• Can handle confidential or sensitive information appropriately.
• Enjoy working collaboratively with different departments.
• Have patience, compassion, and a genuine interest in working with older adults.
• Can adapt when priorities change throughout the day.

• High school diploma or equivalent required.
• At least one year of administrative, clerical, receptionist, hospitality, or customer-service experience preferred.
• Experience operating a multi-line phone system preferred.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Strong customer-service orientation and professional demeanor.
• Proficiency with Microsoft Office and general computer…