Client Care Specialist

Job Details

Location:

Monona, WI 53713
Position Type:
Full-Time/Part-Time

Shift: Day
Category:
Admin - Client Care Specialist

Madison Veterinary Specialists is growing! In addition to building a beautiful new facility, we are seeking full-time or part-time Client Care Specialists (CCS) who are passionate about helping clients and pets when they need us most.

• Ensuring delivery of exceptional service to all Madison Veterinary Specialists clients.
• Serving as the first point of contact for clients walking through the door.
• Providing exceptional customer service; helping clients and their pets in an effective, efficient, and friendly manner.
• Strong client communication; working with team members to provide knowledgeable assistance to clients with the proper attitude, ensuring clients feel cared for and respected.
• Multitasking in a fast-paced environment.
• Providing excellent telephone communication; engaging and actively listening so the client feels understood.
• Having confidential financial discussions with clients, collecting payments, making change, and reconciling daily receipts.
• Scheduling client appointments for all service departments.

• Experience: Prior veterinary CCS or assisting experience with a high client volume veterinary practice.
• Education: Completion of 4 years of high school or equivalent is required.
• Physical: Must have the strength and stamina to work on feet and/or remain stationary at the front desk throughout shift.
• Ergonomic: Employee must be capable of safely working in an environment with potential exposure to hazardous materials, infectious and zoonotic diseases.
• Other: Strong sense of helping clients and caring for animals; must assist with emergency or critical-care patients as needed; maintain strict confidentiality regarding client and patient information; ability to multitask, prioritize and delegate while maintaining composure in stressful situations.

• Greater than 1 year experience working in veterinary specialty and emergency in a Client Care Specialist position.
• Experience working with Impro Med Infinity software.

Wage commensurate with experience. We offer a competitive wage and excellent benefit package including paid time off, group health insurance, 401(k) retirement plan with matching contributions, life insurance, Flex Spending Account (FSA) and supplemental insurance.