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Server, Server​/Wait Staff

Job in Monona, Dane County, Wisconsin, USA
Listing for: Topgolf Payroll Services
Full Time position
Listed on 2026-10-03
Job specializations:
  • Hospitality / Hotel / Catering
    Server/Wait Staff, Event Staff/ Venue Crew, Customer Service Rep, Food & Beverage
  • Restaurant/Food Service
    Server/Wait Staff, Event Staff/ Venue Crew, Food & Beverage
Salary/Wage Range or Industry Benchmark: 12 - 18 USD Hourly USD 12.00 18.00 HOUR
Job Description & How to Apply Below
ABOUT TOPGOLF

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

WHAT WE’RE SEEKING

Are you someone who loves making people feel welcome the moment they walk in? Do you thrive on high-energy service, know how to read a guest, and genuinely enjoy turning a good time into a great one? Can you take a food and beverage order, upsell with ease, and keep a bay running smoothly all at once? We’re looking for a Bay Host who brings real hospitality to every interaction.

You’ll be the face of the guest experience in the bays — serving food and drinks, explaining the game, and making sure every guest leaves with a smile. If you love people, love a fast pace, and love being the reason someone’s visit was unforgettable, this is your role.

THE ROLE

The Bay Host is Topgolf’s version of a server — but with a lot more energy and a lot more fun. You’ll host guests in the hitting bays, delivering best-in-class food and beverage service while keeping the experience exciting from the first greeting to the final goodbye. This role requires menu knowledge, responsible alcohol service, and the kind of genuine hospitality that makes guests come back.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

Host the Bay
  • Greet every guest immediately and warmly, setting the tone for an exceptional visit from the first moment
Own the Guest Experience
  • Ensure the bay is clean, organized, and ready before guests arrive and throughout their visit
  • Engage guests consistently — check in, anticipate needs, and make sure they always have what they need to enjoy themselves
  • Handle cash carefully and accurately, and observe all rules of responsible alcohol service
  • Keep smiling, make eye contact, and bring positive energy to every interaction
Keep the Venue Running at Its Best
  • Clear and clean bays promptly between guests to maintain Topgolf’s standards of cleanliness and presentation
  • Communicate with Service Support and kitchen teams to ensure food and drink delivery is seamless
  • Flag any safety concerns, guest issues, or equipment problems to management immediately
Demonstrate Topgolf's Core Values

Demonstrate Topgolf's Core Values in every interaction:
Fun, One Team, Excellence, Courage, and Caring

WHY YOU’LL LOVE IT HERE
  • You’ll be at the center of the guest experience in one of the most high-energy entertainment venues around
  • You’ll earn tips on top of your hourly pay by delivering hospitality that guests genuinely appreciate
  • You’ll grow your service skills in a fast, fun environment with a team that has your back
  • You’ll work in a place where great food, great drinks, and a great time go hand in hand
CORE COMPETENCIES FOR SUCCESS Being Resilient
  • You stay warm, energetic, and guest-focused even when the bays are slammed and the night is long.
  • Remains calm and professional during peak service, high-volume events, and unexpected challenges.
  • Recovers quickly when things go sideways and helps the team do the same.
  • Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale.
  • Brings the same positive energy to the last guest of the night as to the first.
  • Communicates Effectively
Communicates Effectively
  • You read guests, listen for what they need, and keep the whole bay area coordinated as one team.
  • Listens to guests attentively and confirms orders accurately so nothing gets missed.
  • Communicates clearly with kitchen…
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