Collections Representative

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor‑owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857.

Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly‑owned subsidiary of Eversource.

Aquarion Water Company is seeking a detail‑oriented and customer‑focused Collections Representative to help reduce aged accounts receivable. In this role, you will work directly with customers to resolve past‑due balances, document payment activity, and address disputes while maintaining compliance with state regulations. Success in this role requires strong communication, ability to multitask effectively across multiple systems in a fast‑paced environment.

• Deliver exceptional customer service across multiple communication channels, with a primary focus on inbound and outbound phone calls.
• Contact customers with overdue balances to negotiate payments and secure commitments.
• Analyze payment history to identify causes of delinquency and recommend solutions.
• Document all interactions in SAP and CRM systems and follow up as needed.
• Coordinate disconnect/reconnect activity with Field Service teams.
• Research and process transactions using payment platforms (e.g., KUBRA, banking systems).
• Support Customer Service during peak call volumes.
• Resolve disputes, identify trends, and suggest process improvements.
• Assist team members as needed to ensure business continuity.
• Perform additional duties as assigned.

• Call center or high‑volume customer service experience preferred.
• Strong communication, negotiation, and problem‑solving skills.
• Ability to manage time effectively and work independently.
• Proficiency in Microsoft Office; ability to navigate multiple systems.
• Positive, adaptable approach in a fast‑paced environment.

Associate degree preferred or equivalent work experience will be considered.

Job is classified as a non‑exempt position with a starting hourly rate of $24.50.

Hours for this role are 9:00 AM to 5:30 PM, Monday through Friday. During training period, hours may be slightly different. Must be able to work full time with availability for overtime on infrequent occasions. Based in our Monroe, CT office. After 3 months of successful employment, this role will be eligible for a hybrid schedule (3 days office/2 days remote).

Aquarion Water Company is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, military or veteran status, or any other legally protected status in accordance with applicable federal, state and local laws.