Collections Specialist

Monroe, CT (Onsite)
$30-$35/hour + Bonus Potential

• Stable, growing organization with approximately 130 employees and excellent employee tenure
• Promote-from-within culture with opportunities for long-term career growth
• Discretionary annual bonus and regular merit increases
• Comprehensive benefits package including medical, dental, vision, 401(k), STD, and LTD
• 2 weeks PTO plus paid holidays
• High-visibility role with ownership of the entire collections process

Our client is seeking a customer-focused Collections Specialist to take ownership of accounts receivable and collections activities across two business divisions. This role is ideal for someone who enjoys building relationships, solving problems, and balancing persistence with professionalism to drive successful collection efforts while maintaining positive customer relationships.

• Manage a receivables portfolio
• Own the full collections process across thousands of customer accounts
• Conduct collection activities through phone calls, emails, text messages, and written correspondence
• Review aging reports and proactively follow up on delinquent accounts
• Negotiate payment arrangements while maintaining strong customer relationships
• Process customer payments, cash applications, wire transfers, and cash analysis activities
• Maintain accurate customer records, payment plans, and collection notes
• Assist with customer credit reviews and monitor credit limits
• Partner with internal teams to resolve billing and payment issues
• Provide exceptional customer service throughout the collections process

• Previous Collections and Accounts Receivable experience
• Strong customer service and relationship management skills
• Ability to work independently and manage priorities with minimal supervision
• Experience negotiating payment arrangements and resolving customer issues
• ERP system experience required
• Quick Books and/or Service Titan experience is a plus
• Strong communication, organizational, and follow-up skills

Success in this role comes down to personality and customer service. The ideal candidate is professional, positive, and persistent—someone who can effectively collect outstanding balances without damaging long-term customer relationships. This position offers significant ownership and autonomy, making it an excellent opportunity for a collections professional looking to make a direct impact within a stable organization.

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2026