Office Manager
Job in
Monroe, Fairfield County, Connecticut, 06468, USA
Listed on 2026-02-17
Listing for:
CFS
Full Time
position Listed on 2026-02-17
Job specializations:
-
Management
Administrative Management, Operations Manager, Office Manager
Job Description & How to Apply Below
Job Title:
Office Manager (HVAC / Home Services)
Position Summary
The Office Manager will oversee day-to-day office operations for a well-established HVAC / home services company. This is a highly operational, hands‑on leadership role responsible for dispatch, customer service, administrative processes, and operational reporting. The ideal candidate is tech‑savvy, experienced in Service Titan, and comfortable leading office teams while partnering closely with ownership and accounting.
Key Responsibilities Of The Office Manager- Oversee daily office operations, including dispatch and customer service
- Manage technician scheduling, routing, and workflow efficiency
- Supervise and support dispatch and customer service teams (approximately 5 direct reports)
- Serve as the primary Service Titan power user, managing workflows, reporting, and data accuracy
- Monitor key operational and financial metrics such as revenue, job costing, labor efficiency, and invoicing
- Assist with payroll coordination, timecard approvals, invoicing, and collections
- Develop and improve SOPs to drive consistency, efficiency, and scalability
- Act as a liaison between operations, ownership, and accounting
- Prior office management or operations leadership experience in HVAC, home services, or a similar trades‑based environment
- Strong Service Titan experience (reporting, workflows, admin functions)
- Tech‑savvy with comfort using operational and financial systems (Quick Books a plus)
- Experience managing dispatch and customer service teams
- Solid understanding of invoicing, collections, and general ledger concepts (no deep P&L ownership required)
- Confident leader who enjoys owning operations and improving processes
- Well‑established, service‑based company with a strong market reputation
- Highly visible leadership role with direct access to ownership
- Opportunity to lead people, improve processes, and drive operational efficiency
- Stable team environment with growth potential
- Salary: $75K–$90K base (possible bonus potential)
- Schedule:
Full‑time onsite, 7:30am–5:00pm - Location:
Monroe, CT
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