Associate Relations Leader

Summary/Objective

The Associate Relations Leader’s role is to interact with and support the MAU personnel assigned to the customer site and ensure that customer key performance indicators are achieved. Specifically manage HR functions with a focus on payroll, performance counseling, data analytics, and attendance tracking.

• Engage existing and new MAU employees onsite at client locations to ensure successful and effective onboarding, employment and conversion.
• Process, verify, and maintain documentation and record for each employee, including such information as absences, investigations, reports on performance, and dates of and reasons for terminations.
• Daily utilize Microsoft software such as Excel, Outlook, Teams and PowerPoint, as well as MAU’s Applicant Tracking System.
• Enter, maintain, check and update job orders to be filled by recruiting personnel within the Applicant Tracking System.
• Communicate and collaborate with recruiting personnel to provide updates, quality feedback and changes in staffing.
• Audit time records.
• Use sound judgment to evaluate safety risk or business risk and seek advice when appropriate.
• Identify issues and assess problems using a logical problem-solving approach.
• Identify opportunities for improving and streamlining MAU work processes.
• Audit and authorize all required paperwork.
• Support new initiatives by demonstrating the ability to focus on positive outcomes.
• Demonstrate effective oral and written communication skills.
• Exhibit flexibility, creativity, consistency, fairness, discretion, and trust.
• Listen to and use new information from clients appropriately.
• Daily interaction with Section Leaders/Managers.
• Establish good rapport with Management.
• Exercise listening, questioning, motivating, influencing, and decision-making skills.
• Explain company personnel policies, benefits, and procedures to employees.
• Demonstrate ability to articulate policies, their applications, and the importance of adherence.
• Facilitate daily team meetings.
• Complete payroll process to ensure associates are paid timely.
• Engage in and lead safety audits, behavioral based observations, and safety walks.

• Strong analytical, math and reasoning abilities
• Flexibility
• Sense of urgency
• Communication Proficiency
• Technical Capacity
• Organizational Skills
• Teamwork Orientation
• Dependability
• Customer/Client Focus
• Initiative
• Attention to Detail
• Proficiency in Microsoft applications

• Ethical conduct
• Personal Effectiveness/Credibility

• High school diploma
• Two years of professional experience in human resources/employee relations or other related professional experience
• Microsoft Outlook and Office proficiency
• Experience handling difficult situations

• Bachelor's degree
• Three or more years of experience in manufacturing supervisory position or human resources
• Experience working in an Applicant Tracking System
• Experience with root cause analysis
• Data analysis experience
• Lean Greenbelt

This position can supervise the following positions:

MAU Associates

Administrative Support

• Site Manager
• Senior Site Manager
• Staffing Specialist
• Operations Manager
• Outsource Supervisor
• Other Corporate Support Functions

The working conditions and environments are created by our customers’ facilities both in administrative areas and manufacturing environments. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Customer sites sometimes include process manufacturing equipment and heavy power industrial vehicles.

Environments may vary from non-temperature-controlled environments to GMP clean room required.

This position may require the following to be performed with or without reasonable accommodation:

• Ability to lift 5- 20lbs periodically and 50lbs on occasion
• Ability to stand/walk for up to 9 hours
• Ability to climb stairs multiple times a day

This role will require up to 10% travel with the possibility for overnight travel.

MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.