Part-Time Helpdesk Technician; Entry-Level

Part-Time Helpdesk Technician (Entry-Level)

School Name: George Walton Academy

Location: Monroe, GA

Position Type: Part-Time (approx. 20 hours/week 8am-1pm)

George Walton Academy is seeking a patient, service-oriented Part-Time Helpdesk Technician to join our technology team. This entry-level role is ideal for students pursuing an IT degree or career changers looking for hands-on experience. You will serve as the first point of contact for technical support, ensuring our faculty, staff, and students have the reliable technology they need to succeed.

• First-Line Support: Triage, log, and resolve incoming helpdesk tickets, phone calls, and walk-in requests regarding hardware, software, and connectivity issues.

• Device Management: Assist in configuring, deploying, and troubleshooting end-user devices (Apple iPads/Mac Books, Windows laptops, and Chromebooks).

• Classroom Tech Maintenance: Verify and maintain functionality of classroom AV equipment, including interactive displays, projectors, and document cameras.

• Account Provisioning: Help manage basic user accounts, password resets, and access permissions within Google Workspace and Microsoft 365.

• Documentation: Create and update simple, user-friendly internal knowledge base articles for common technical fixes.

• Technical Aptitude: Familiarity with macOS, Windows, iOS, and basic networking concepts (Wi‑Fi troubleshooting, IP printing).

• Communication: Exceptional verbal and written communication skills; ability to explain technical concepts to non‑technical users (including young students and educators).

• Problem‑Solving: A resourceful, methodical approach to troubleshooting unfamiliar technical issues.

• Background Check: Must successfully pass a comprehensive criminal background check and fingerprinting (required for working in a school environment).