Customer Service Associate

# Customer Service Associate
1031 Monroe Shell - MONROE, GA 30655## Description ROLE AND RESPONSIBILITIES The Customer Service Associate is Responsible for the proper, efficient, and safe operation of his or her shift, in such a manner as to ensure contributing to the increased profitability of the store.

Primary responsibilities include, but are not limited to, the following:
• Observe work schedule as posted unless a change is approved by Store Manager.  
• Adheres to all City, County, State and Federal laws.  
• Operates shift within company guidelines to achieve sales and profits and maintain standards.  
• Performs all duties in a safe, reliable manner.  
• Completes an incident report for all employee/customer accidents or property damage on the premises.  
• Completes shift change checklist according to guidelines.  
• Records information as warranted in the store communication log.  
• Stays familiar with company manuals, bulletins, and other communications.  
• Advises Stores Manager of any situations having an adverse effect on store operating performance.  
• Prepares a shift change report at the completion of shift in accordance with company guidelines.  
• Properly records all hours worked and signs a timecard verifying all hours worked.  
• Assures proper sale and accounting of all merchandise purchased during shift.  
• Gives all customers prompt and courteous service.  
• Maintains personal appearance according to guidelines in Employee Handbook.  
• Wears company uniform and name badge while on duty.  
• Greet all customers with a smile and friendly acknowledgment.  
• Rings merchandise promptly, counts back change, offers receipt.  
• Assists customers who need help.  
• Reminds customers of specials, when appropriate.  
• Expresses appreciation to all customers.  
• Handles customer complaints according to company guidelines.  
• Responsible for controlling cash and inventory on their shift according to company guidelines.  
• Always protects company assets.  
• Bring to the attention of the Store Manager any damaged or spoiled merchandise discovered on their shift.  
• Keeps coolers, store shelves and displays fully stocked and always fronted.  
• Ensures the fast-food area is clean and supplies are always fully stocked.  
• Keeps check-out counter clean and free of clutter.  
• Uses correct pricing for all merchandise.  
• Always keeps store/floor clean.  
• Checks all refrigeration units for proper temperature.
• Cleans windows; doors; floors; shelves; counters; and gas pumps and checks pumps and hoses for leakage, as necessary.  
• Contacts service department in the absence of store manager for any problem listed on the “after hours” maintenance list.  
• Ensures that the standards of all operations within the store are met, including additional training that is required.  
• Investigates and resolves food quality and service complaints.  
• Ensures food quality and safety standards are met through proper equipment cleaning, hygienic practices, and safe handling of food.  
• Follows established procedures for storing, preparing, cooking, displaying, serving and accounting for product during their shift.## Qualifications QUALIFICATIONS AND EDUCATION REQUIREMENTS
• Retail sales preferred.  
• Excellent organizational, time management, and multitasking skills  
• Superior customer service skills  
• Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers PHYSICAL REQUIREMENTS
• Remaining in a stationary position, often standing for prolonged periods.  
• Must be able to lift and carry objects weighing up to 25 pounds, carrying cases of milk, soda, beer and juice, etc. in a safe manner.  
• Squat, bend at waist, twist, grasp, reach and manipulate objects from ground to overhead to stock shelves.  
• Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.  
• Repeating motions that may include the wrists, hands and/or fingers.  
• Ascending or descending stairs. Utilize step ladder to clean windows and retrieve materials.  
• Sweep and mop floors, dust shelving and lift and carry trash bags to outside bins.  
• Sweep parking lot and clean outside grounds and equipment.  
• Enter and work in a cooler at a cold temperature as needed.  
• Utilize a hand truck, flat cart, mop, broom.  
• Handle and use cleaning products and solvents.

ADDITIONAL NOTESThe duties and responsibilities listed are comprehensive but not all-inclusive. It is expected to complete all other duties as assigned.
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