Parental Accountability Coordinator

Stronger Families for a Stronger Georgia

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS) has a division within it, the Division of Child Support Services (DCSS), which enhances the well‑being of children by locating non‑custodial parents, establishing paternity and support orders, enforcing and modifying support obligations, and collecting and distributing child support payments. This program promotes parent accountability and self‑sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs, including, but not limited to, Fatherhood, Prison Re‑Entry, and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non‑custodial parental involvement in the child’s life.

Parental Accountability Coordinator 2

This position is located in Alcovy, Walton, and Newton County, GA.

Pay Grade: H

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate, and resolve complaints. Acts as a liaison between the client and service providers.

• Liaison between the Division of Child Support Services and the assigned judicial circuit.
• Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
• Provides advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation.
• Promotes Problem Solving Case resolution efforts, and performs the core work and activities to include enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, conducting weekly meetings with program participants.
• Maintains consistent documentation on participants’ program status.
• Identifies and meets with employers to secure employment for program participants.
• Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
• Responsible for maintaining weekly and monthly reports as required per circuit.
• Maintain required training as required by the agency.
• Performs other professional responsibilities as assigned.

• Ability to use customer service skills, including active listening and sound judgment.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically used in a corporate environment.

• Associate degree in a related field from an accredited college or university AND three (3) years of job‑related experience;
• OR One (1) year of experience at the lower-level PAC Coord 1 (SSP
  200) or position equivalent.

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Bachelor’s degree in a behavioral science (criminal justice, psychology, sociology, etc.) or a business degree (management, public relations, hospitality, marketing, etc.) from an approved, accredited college or university AND two (2) years’ work experience within a government…