Business Office Assistant

Description

The Business Office Assistant is a key and visible team member working directly with residents, families and staff. The Business Office Assistant is responsible for the timely and accurate input of demographics and payor information within the accounting system that interfaces with the central billing office. The Business Office Assistant assists in the maintenance of trust accounting records, census information, Medicaid and Hospice billing, resident statements, and payment processing for the nursing facility.

The Business Office Assistant assists in the timely collection of Medicaid, Hospice and private payors in accordance with federal, state and local standards, guidelines and regulations that govern long‑term care facilities.

• Maintain financial files for resident admission papers, state and Medicare reimbursement documents, insurance and , and other documents related to each resident
• Assist in the coordination of meetings with Business Office Manager and all new residents/responsible parties to set expectations and collect accounts receivable amounts due
• Assist in maintaining accurate census daily for the facility
• Complete receipt records, post deposits, run cash receipts batch listings, research/prepare/post cash and credit adjustments
• Assist in auditing discharged accounts and processing interim and final refund paperwork each week per guidelines
• Answer family inquiries regarding billing statements and refunds
• Assist in the Triple Check process for all third party payors within strict monthly timelines to ensure timely billing
• Assist responsible parties with Medicaid applications, to include tracking open Medicaid pending cases and working with caseworkers to provide information as needed to achieve resident approval for coverage
• Bill hospice timely and accurately per established calendar to all providers and research/rebill all denied or partially paid claims
• Bill Medicaid timely and accurately per established calendar and research/rebill all denied or partially paid claims
• Maintain relationship with ancillary providers weekly and enter all ancillary charges on strict deadlines monthly

• One (1) year experience in healthcare‑related billing and accounting office practices
• Candidates with Skilled Nursing Business Office Manager experience will be given hiring preference
• Associate’s in Accounting OR 2+ years SNF ABOM experience (preferred)

• Must possess the ability to plan, organize & complete daily, weekly and monthly requirements as calendared in a fast‑paced environment
• Must be able to comprehend complex insurance and reimbursement information
• Must collaborate with team members in other departments to ensure proper documentation and billing for all resident stays
• Must be able to read, write, speak, and understand the English language
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public