Service Admin

We are seeking a detail-oriented and organized Service Admin to join our team in Monroe, LA. The Service Admin will be responsible for supporting the service department by managing service orders, coordinating schedules, and ensuring excellent communication between customers and service technicians. This role requires strong administrative skills and the ability to multitask in a fast-paced environment.

• Coordinate and schedule service appointments with customers and technicians.
• Process and manage service orders, ensuring accuracy and timely completion.
• Maintain service records and documentation in the company database.
• Communicate effectively with customers regarding service status, delays, and follow-ups.
• Assist in preparing service reports and tracking key performance metrics.
• Support the service team with administrative tasks as needed.
• Handle customer inquiries and resolve service-related issues promptly.

• Previous experience in a service administration or customer service role is a plus.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Detail-oriented with a focus on accuracy and customer satisfaction.

If you are interested in this opportunity, please submit your resume and cover letter to our HR department.