CHVAC Data Center Service Manager, Monroe, LA

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow on Carrier social media at @Carrier.

Relocation assistance is available for qualified applicants who meet eligibility requirements.

As a Data Center Service Manager with Carrier, you become the trusted face of a global leader in HVAC and mission‑critical cooling solutions. In this people‑focused leadership role, you’ll build strong relationships with data center customers and the support field teams, and partner closely with Carrier’s Integrated Project Management Team. Your work will directly contribute to seamless startup, commissioning, and warranty support of industrial HVAC systems ensuring reliability, uptime, and customer confidence.

This role is perfect for someone who values teamwork, enjoys mentoring others, and takes pride in creating a supportive environment where technicians feel equipped to do their best work. You’ll have the opportunity to positively impact customer relationships, team culture, and Carrier’s reputation for excellence at our Monroe, LA site.

• Act as the primary customer-facing representative, embodying and promoting the Carrier brand.
• Lead the hiring process for the local Data Center technicians, ensuring theselectionof qualified candidates.
• Oversee onboarding of new technicians, including safety orientation, training procedures, and provisioning of devices and equipment.
• Serve as the union liaison,facilitating communication andmaintainingpositive relations between Carrier and union representatives.
• Conduct job site safety inspections and organize quarterly safety meetings to reinforce safety culture.
• Interact regularly with the master scheduler to ensure technician staffing needs are accurately met for local customer needs.
• Manage requests for tools, personal protective equipment (PPE), vehicles, and uniforms for field teams.
• Maintain responsibility for fleet management, ensuring vehicles are properly assigned,maintained, and available.
• Approve daily timesheets and travel requests for Data Center technicians.
• Oversee operations and support field teams.
• Forecast, monitor, and document financial performance againstplan
• Coordinate,prioritize and resolve issuesencounteredby the team.
• Optimize the usage of manpower, standard time,equipment and energy to complete openwork
• Escalate critical/complex issues that willimpactthebusiness
• Manage the team according to established programs and objectives
• Implement, monitor, manage the quality ofwork
• Respond to key customer complaints, carry out customer satisfactioninvestigationsand ensure establishment of appropriate improvement plans

• High School Diploma/GED
• 5+ years' experience in commercial HVAC and/or mechanical service operations, industrial equipment service, or other field service, environments involving maintenance, repair, and technical service delivery
• 3+years’ experiencemanagingand or trainingfield service teams, including union technicians, with a focus on performance and efficiency.

• HVAC Experience
• Experience in working with Unions
• Expertise in startup and commissioning of industrial HVAC systems, and understanding of data center reliability standards.
• Strong financial acumen: cost forecasting, margin attainment, and change order management.
• Excellent organizational, communication, and problem-solving skills.
• Commitment to zero‑incident safety culture and rigorous process execution.

The annual salary for this position is between $96,000.00 - $ annually. Factors…