Client Experience Coordinator

Client Experience Coordinator page is loaded## Client Experience Coordinator locations:
Net Tech LA - Monroe:
Remote - Louisiana:
Remote - Arkansas time type:
Full time posted on:
Posted 4 Days Agojob requisition :
JR0629
** We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.
** We are seeking a highly organized and customer-focused Client Experience Coordinator to support our IT Service Delivery team. This role is ideal for someone with experience in customer service, help desk coordination, ticketing systems, or managed service providers (MSP). In other companies this role may be called:
Client Support Coordinator, Client Success Coordinator, Client Relations Specialist, or Customer Experience Coordinator.
You will serve as the first point of contact for clients—answering inbound calls, creating and routing support tickets, prioritizing incidents, and ensuring excellent client communication throughout the service lifecycle.
Our goal is simple: deliver exceptional client service and exceed expectations every time.#
** Key Responsibilities
** Customer Service & Call Handling
* Answer inbound client calls in a professional, courteous, and empathetic manner
* Capture accurate client information and create tickets in the ticketing system (Connect Wise or similar)
* Escalate Priority 1 / critical issues to service personnel in real time
* Respond to voicemails and emails within 24 hours

Ticket Coordination & Service Support
* Create, route, and monitor service tickets
* Provide ticket updates and set clear expectations with clients
* Coordinate scheduling changes with clients and technical staff
* Maintain accurate daily activity entries in Connect Wise Client  Relationship Management
* Act as a client advocate to ensure high satisfaction
* Follow up on outstanding issues using “closed-loop” communication
* Identify client concerns and escalate as needed
* Support positive client and vendor relationships

Administrative & Team Support
* Attend weekly technical team meetings and document notes
* Support process improvements to enhance team efficiency
* Follow company policies and standard operating procedures
* Perform additional duties as assigned#
** Qualifications
* * Required* Associate’s Degree in Information Systems (preferred) OR 2+ years of relevant experience in:  + Customer service  + Help desk support  + IT support coordination  + MSP or technical services environment
* Strong multitasking and organizational skills
* Exceptional written and verbal communication skills
* Ability to prioritize work based on business impact
* Proficiency in Microsoft Office
* Experience with ticketing systems (Connect Wise preferred)
Preferred
* Experience in a Managed Service Provider (MSP) environment
* Familiarity with IT service workflows and incident prioritization#
** Performance Expectations
*** 95%+ of inbound support calls answered live
* High client satisfaction and strong client relationships
* Accurate and timely ticket documentation
* Professional communication and positive team collaboration
* Flexible work options (Remote, Hybrid, In-Office)
* Collaborative team culture
* Opportunity to grow within IT service operations
* Work with cutting-edge IT support systems and processes

NetTech, a New Charter Technologies company, has been around since 2004, as a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us. At Net Tech our steady growth provides our team with many opportunities for advancement. We are a technology company strengthened by business people.

Providing clients with a complete and comprehensive technology solution enables Net Tech to stay ahead of the always evolving business climate. Our proudest accomplishment is the large number of long-term clients who year after year put their trust in us.

We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.
* Nettech is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Nettech recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
* We offer excellent compensation and benefits that are normally only found at large companies. This ensures that we’re competitive and that we can meet the challenges of today’s fast-moving technology landscape. We believe that our people are our greatest asset therefore we treat our employees like we would like to be treated.
#J-18808-Ljbffr